StraighterLine
Manager, Customer Success
6 days agoWhat's your preference?
Job Description
- Req#: c421714a-1025-48a3-baff-55a564894c43
Employer Industry: Education Technology (EdTech)
Why consider this job opportunity:
- Opportunity to lead a critical function during an exciting stage of growth
- Mission-driven work impacting early childhood educators and programs nationwide
- Collaborative culture with room for innovation, creativity, and career growth
- Generous time off policies, including 13 public holidays
- Medical, Dental, and Vision Insurance Coverage, with one option fully funded by the employer
- 401K Safe Harbor: Employer contributes 3% of your total salary regardless of your contributions
What to Expect (Job Responsibilities):
- Design and implement the Customer Success function, including strategy, playbooks, onboarding, and performance metrics
- Hire, develop, and mentor a growing team of Customer Success Managers
- Own customer onboarding, adoption, retention, and expansion strategies with a focus on measurable outcomes
- Monitor customer health and proactively address risks to ensure renewals and drive Net Revenue Retention (NRR)
- Drive customer advocacy and help shape product roadmap through feedback and insights
What is Required (Qualifications):
- 4+ years of Customer Success, Customer Experience, or related experience in SaaS or EdTech
- Direct teaching or early childhood education experience, or strong knowledge of early childhood programs and workforce requirements
- Experience building or scaling a Customer Success team from the ground up, including hiring, coaching, and process design
- Strong understanding of subscription/renewal metrics, enablement strategies, and customer engagement analytics
- Exceptional communication, stakeholder management, and relationship-building skills
How to Stand Out (Preferred Qualifications):
- Experience with professional development and/or credentialing programs (e.g., CDA)
- Familiarity with Head Start, ECE coalitions, state quality initiatives, or workforce development organizations
- Implementing CRM platforms such as Gainsight, ChurnZero, Totango, or HubSpot
#EdTech #CustomerSuccess #CareerGrowth #MissionDriven #InnovativeCultureAbout the company
StraighterLine is a US educational company that offers low-price, online higher education courses that are equivalent to general courses required for a bachelor's degree.
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