• Job Description

  Req#: 48d0a2cd-4c61-4e58-8ecd-899b7d3a19ee
  Employer Industry: Sales Performance Management
  
  Why consider this job opportunity:
  - Salary up to $183,000 per year
  - Comprehensive benefits package covering 100% of medical, dental, and vision for employees, with 75% coverage for dependents
  - Flexible vacation days and quarterly mental health days to recharge
  - Annual stipends for professional development and caretaking
  - Opportunity to lead and scale a Customer Success function during a pivotal growth phase
  - Collaborative, mission-driven team focused on customer impact
  
  What to Expect (Job Responsibilities):
  - Lead, coach, and inspire a team of 5 high-performing Customer Success Managers (CSMs) managing Commercial (SMB and Mid-Market) portfolios
  - Design and optimize scalable playbooks for customer engagement across all lifecycle phases
  - Monitor key customer success metrics and implement strategies to improve retention and expansion outcomes
  - Act as an escalation point for priority accounts, resolving issues with urgency and empathy
  - Collaborate cross-functionally with Sales, Marketing, Product, Operations, and Professional Services to enhance the customer journey
  
  What is Required (Qualifications):
  - Minimum of 8+ years in customer success, account management, or client-facing roles within a SaaS environment
  - At least 3+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
  - Proven success leading tech-touch and digital customer success programs
  - Strong data literacy and experience using customer success KPIs to drive performance
  - Exceptional communication skills with the ability to influence cross-functionally and inspire customer-centric behavior
  
  How to Stand Out (Preferred Qualifications):
  - Experience with ChurnZero or similar customer success platforms
  - Familiarity with sales planning, incentive compensation management, or adjacent industries
  - Proven track record of developing strong customer relationships with complex SaaS products
  
  #SalesPerformanceManagement #CustomerSuccess #Leadership #CareerGrowth #EmployeeBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  CaptivateIQ is the #1 rated sales commission software designed to bring teams together. We empower teams to run commissions with more accuracy and transparency.

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