• Job Description

  Req#: 52541

  Description

  SCOPE / DIMENSIONS OF ROLE

  Accountable / Key purpose:

  The role encompasses the following activities:
  • Oversee the execution of the assigned Data processes by the third-party service provider to ensure consistency and accuracy in all areas
  • Knowledge/Support in all areas and exception approval/rejection/escalation in close cooperation with GDO
  • Minimize process exceptions, where necessary ensure any deviation adhere to Global Data Standards and the Service Catalogue
  • As Data Business Partner ensure collaboration with markets and Offshore teams is and remains productive
  • Deliver against relevant Data SLAs and KPIs
  • Manage off-shore resources as a cohesive team
  • Be a trusted, knowledgeable, and reliable true Business Partner
  • Closely work with the corresponding Global Data Owner to drive continuous improvement, delivering projects and process standardisation to improve data quality, user experience and customer satisfaction
  • Build a close relationship between GFS, the offshore service providers and our internal stakeholders and customers

  
  SCOPE:
  • Global scope covering all end-to-end Data services around core Master Data Objects across all RB Business Units and ERP platforms
  • Manage a team of off-shore resources as a cohesive team
  • Together with the Global Data Operations Lead and corresponding GDO identify and manage Stakeholders for the assigned Data Object (incl. internal GFS, local management teams, FCs and FDs in Markets / Supply, external service providers and Corporate Controls, etc).

  Accountabilities:
  • Deliver sustained high level of Data Quality
  • Monitor and proactively manage Data processes end-to-end for highest level of customer satisfaction
  • Foster culture of continuous improvement
  • Develop talented team members to grow into true Data Business Partners
  • Delivery of high-quality day-to-day Data services in scope - evidenced via SLAs and KPIs for Data met on a consistent basis and measurement of internal customer satisfaction
  • Oversee and manage operations of data management processes in scope
  • Document standard work instructions and ensure they are comprehensive and always up-to-date, fully aligned with global SOPs, and implement in accordance with the control framework
  • Process improvements / system changes are implemented / retrofitted across all markets/geographies with appropriate change managements and communication
  • Ensure high quality training is provided to support the transition of processes to external service providers
  • Participate to identify and exchange best practice and drive training within the team
  Qualification and experience:

  • Degree qualified or equivalent
  • Experience of working in a complex organisation with a global scope. FMCG or similar sector experience
  • Experience of working in a project environment
  • Proven proficiency with Excel
  • ‘Data mindset’ with good understanding of different ERP platforms and Data Governance tools.
  • Demonstrable knowledge and understanding of End-to-End Data management processes
  • Hands-on experience in data management & process improvement
  

  Equality

  At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

  All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

• About the company

  We exist to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world

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