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Manager, Home Care Customer Success
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Job Description
- Req#: 744000056168258
Employer Industry: Senior Care Advisory Services
Why consider this job opportunity:
- Base salary of $75,000 with an additional 20% bonus
- Comprehensive benefits package including health, life, dental, vision, and 401(k) with company match
- Opportunity for career advancement and growth within the organization
- Fully remote position with the flexibility to work from anywhere in the continental U.S.
- Engaging and supportive work environment focused on helping caregivers and their senior loved ones
- Chance to make a meaningful impact on customer satisfaction and agency growth
What to Expect (Job Responsibilities):
- Lead and grow a team of Customer Success Managers to achieve retention and engagement targets for home care agencies
- Implement processes that drive high adoption levels of new programs and product offerings across the network
- Build and maintain strong relationships with agency partners, serving as their main point of contact
- Develop and implement streamlined processes and standard operating procedures (SOPs) to enhance team efficiency
- Analyze data and create reports to track progress, identifying areas for improvement and increasing team visibility into their KPIs
What is Required (Qualifications):
- Proven experience in managing a team of Customer Success Managers, preferably in the home care or healthcare industry
- Strong leadership skills with the ability to motivate and coach a team effectively
- Experience with CRM systems and driving efficiency through various platforms
- Excellent communication and interpersonal skills to build strong relationships with stakeholders
- Proficiency in Excel and other reporting tools to analyze data and identify trends
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, independent work environment
- Strong project management skills with the ability to prioritize and manage multiple projects simultaneously
- Familiarity with customer satisfaction strategies and engagement processes
#SeniorCare #CustomerSuccess #RemoteWork #CareerOpportunity #HealthcareIndustryAbout the company
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