• Job Description

  Req#: 529639

  Summary Job Description

  In support of the world’s leading medical relief charity, the Manager, Individual Engagement will develop and foster long-term relationships with current and prospective donors to support the mission of Direct Relief, with a primary focus on individual donors. This role interacts closely with other members of Partnerships & Philanthropy team and other departments to communicate the organization’s mission, programs, and strategic initiatives. The ideal candidate is an excellent and creative communicator, relationship-builder and goal-oriented project manager who takes initiative, is attentive to details, and acts with purpose.

  Primary Duties/Responsibilities:

  Participate as a member of the Partnerships & Philanthropy team to grow and retain Direct Relief’s community of support among a diverse population of donors at all giving levels.

  1. Fundraising and stewardship:

  • Portfolio management: Identify and manage a portfolio of 250+ major donors and prospects; plan and execute donor interactions and communications (e.g., thank-you letters, newsletters, programmatic updates and briefings, pitch decks, etc.).
  • Annual giving: Use an appropriate mix of written individual and mass communication, face-to-face meetings, phone/video meetings, facility tours, and group presentations to retain donors and increase donations at all giving levels.
  • Planned giving: Identify prospects and use individualized communication to qualify and solicit planned gifts.
  • Research and strategy: Analyze the interests of donors and prospects to develop compelling pitches, fundraising campaigns, engagement strategies, and stewardship activities.
  • Build community of support: Inspire and maintain donor loyalty, interest and enthusiasm through stewardship, communication, and activities designed to express recognition, appreciation, and the impact of their gifts.

  1. Community networking:

  • Represent Direct Relief: Attend meetings and events to engage with members of the community to raise awareness and promote Direct Relief’s mission.

  • Engage trusted advisor networks: Develop and foster relationships within professional communities including wealth managers, estate and tax attorneys, and other philanthropy advisors.

  • Engage community influencers: Meet with influential community members to develop engagement opportunities with the organization.

  1. Record keeping:

  • Data management: Perform necessary administrative tasks to ensure accurate constituent records in the CRM system (currently Raiser’s Edge: NXT), including documentation of all activity, using the donor database system and ensure organization and accuracy of pertinent information within the Partnerships & Philanthropy team documents system.
  • Reporting: Produce reports of activity and results measured against established goals.

  Desired Qualifications:

  • Minimum of 5 years of successful experience growing and maintaining meaningful constituent relationships; non-profit experience is strongly preferred but comparable for-profit experience may be considered; bachelor’s degree preferred
  • Advanced ability to write clear, structured, and persuasive communications
  • Familiarity with generative AI tools such as ChatGPT
  • Positive and happy attitude
  • Strong organizational skills, ability to prioritize tasks, attentive to details
  • Ability to work well in a collaborative team environment with a wide range of people and personalities, including other departments/functions
  • Ability to handle multiple assignments, and set and meet deadlines
  • Ability to work independently with minimal supervision
  • Familiarity with on-line marketing and on-line fundraising programs and technology platforms preferred

  • Ability to occasionally work nights and/or weekends.
  • Clear background check
  • Clear toxicology screening

  Physical Demands:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times.

  Travel Requirements: Periodic domestic and/or international travel may be required by car or aircraft.

• About the company

  " The organization is headed by an independent Board of Directors and President and CEO, Thomas Tighe.

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