• Job Description

  Req#: 81273

  Job Details

  Job Location: San Francisco Ops Office - San Francisco, CA

  Salary Range: Undisclosed

  Description

  Position: Manager, Data and Reporting, Level 1-3
  Term: Full-time, salaried
  Pay: $75,000-$100,000/annual + health insurance, paid time off, and other benefits
  Location: San Francisco, CA or Los Angeles, CA
  Reports To: Chief Systems Engineer
  Direct Reports: 1-6 Data Entry Operators
  Updated: December 5, 2023

  
  Organization Description:
  Urban Alchemy is a nonprofit organization with the mission of transforming people and places through respect,
  compassion, and love to heal communities challenged by the intersection of extreme poverty, mental illness,
  addiction, and homelessness. The name Urban Alchemy references the process of spiritual and social
  transformation that our staff engage in – both internally and in practice with all members of the public. Since our
  founding in 2018, Urban Alchemy has grown into a thriving social enterprise with over 1,100 employees. We
  provide community outreach and engagement, temporary housing for people experiencing homelessness, mobile
  bathrooms and showers, and street cleaning services. Urban Alchemy currently operates in the San Francisco Bay
  Area, Los Angeles County, Austin, Texas, and Portland, Oregon. Over 95% of Urban Alchemy employees, including
  leadership, experienced incarceration and/or homelessness. For more information visit our website.

  
  Position Summary:
  The Manager, Data & Reporting will support the Systems Team by overseeing the collecting, analyzing, and
  presenting of data and data visualizations to support Urban Alchemy in its decision making and its reporting to
  contract partners. The Manager, Data and Reporting will provide strong, reliable support for Operations and
  General and Administrative departments by creating and communicating procedures, protocols, and systems for
  data collection, visualization, and reporting. In this role, you will supervise a small team of Data Operators to
  accomplish this work. You will work closely with cross-functional teams to understand their data needs and
  provide insights that inform strategic decision making. You will use your aptitude in data analysis to process and
  present large amounts of data in a clear and meaningful way and use your communication skills to help
  stakeholders understand complex data sets through data visualization. This is a challenging and dynamic role that
  requires a strong analytical mindset, attention to detail, strong interpersonal skill, and the ability to work
  independently and as part of a team. In partnership with Human Resources, they are essential to nurturing a
  positive, inclusive work environment. If you are passionate about using data to drive meaningful social change and
  have a relevant background, this may be the perfect opportunity for you!

  
  Position Duties and Responsibilities:
  Position Specific:

  • Oversees and manages an impact measurement, data collection, and reporting program.
  • Manage the collection, processing, and analysis of large amounts of data to inform program decisions
  • Create, maintain, and issue accurate and up-to-date reports on key performance indicators for contract partners as well as organization-wide
  • Partners with the Chief Systems Engineer to develop new data collection and reporting systems
  • Collaborate with cross-functional teams and our partners to understand data needs and provide relevant insights
  • Design and implement data visualizations to help stakeholders understand complex data sets
  • Develop and implement data quality control processes to ensure data accuracy and completeness
  • Participates as a leader in contributing to ongoing strategy in collaboration with the Systems Team to support the overall services of Urban Alchemy
  • Build trust among team members by setting a highly visible example for colleagues within the systems team in terms of professional excellence and commitment to demonstrating UA values and competencies
  • Devise evaluation strategies to monitor performance and determine the need for improvements
  • Keep executive leadership informed with detailed and accurate reports

  General:

  • Treat all Urban Alchemy guests, staff and stakeholders with compassion and respect
  • Demonstrate and use emotional intelligence while practicing self-awareness and cultural humility as member of diverse team to effectively engage and connect with others
  • Be conscientious and sensitive to power and other interpersonal dynamics with other team members.
  • Adhere to established procedures to provide a safe working environment including complying with OSHA, state, and local regulations as well as Urban Alchemy’s policies
  • You like working in a dynamic environment and can adapt easily to change
  • Must be able to work compassionately and respectfully with people from all backgrounds
  • Must be prepared to deal with challenging circumstances related to serving people struggling with poverty, mental health, addiction, and/or homelessness
  • Must be able to obtain and maintain background clearance based on Urban Alchemy’s policies
  • Lived experience with incarceration and/or homelessness is valued
  • Perform other duties as assigned by direct supervisor

  Qualifications

  
  

  Position Requirements:
  Position Specific:

  • Bachelor’s degree or equivalent lived experience with relevant education (Computer Science, Mathematics, Business)
  • 3+ years performing successfully in the same or similar roles
  • Strong time-management and people skills, high degree of flexibility, and excellent multitasking ability
  • Proficiency with office applications, and aptitude for learning new software and systems
  • Proficiency in one or more data analysis tools(e.g. Microsoft Excel/Google Sheets)
  • Proficiency in Zendesk, Salesforce, and similar software preferred
  • Ability to maintain confidentiality of company information
  • Ability to work accurately and quickly under operational deadlines
  • Ability to deal with contract partners, vendors and staff in an efficient and professional manner
  • Ability to express ideas clearly and concisely, in writing and verbally

  Physical Requirements:

  • Expected to work in all weather conditions
  • Walking: 1+ hours
  • Standing: 1+ hours
  • Sitting: 7+ hours
  • Bending at Waist: Less than 1 hour per day

  Statement of Non-discrimination:
  Urban Alchemy shares a special bond with society’s most vulnerable because we see ourselves in their struggle.
  When doing our work, we recognize the humanity in those who are struggling and treat them how we once
  wished others had treated us. People who have been incarcerated, experienced homelessness and/or come from marginalized communities are strongly encouraged to apply because we believe they have unique skills and abilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
  characteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of
  any type.

  
  How to Apply:
  If you have questions, please email hr@urban-alchemy.us and indicate the position you are interested in. You can
  apply for this position by visiting: https://www.paycomonline.net.

• About the company

  Urban Alchemy transforms people and urban spaces with respect and compassion to heal communities and cities.

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