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Manager, RCM Client Success
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Job Description
- Req#: R3940
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Competitive salary with opportunities for bonuses
- Comprehensive medical, dental, and vision benefits, including a Health Savings Account contribution
- Generous Paid Time Off and Paid Parental Leave programs
- Professional development opportunities, including tuition reimbursement and access to LinkedIn Learning
- Flexible work options, including hybrid and remote roles
- Join a recognized award-winning team focused on innovation and employee satisfaction
What to Expect (Job Responsibilities):
- Manage client retention, growth, and long-term relationships through exceptional service delivery and strategic account management
- Act as an escalation point for complex client issues, ensuring prompt and effective resolution
- Develop scalable strategies to support a growing book of business, increasing retention and client satisfaction
- Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance and support
- Analyze client performance metrics and industry trends to develop actionable recommendations
What is Required (Qualifications):
- Bachelor's Degree preferred in Healthcare Administration or Business
- At least 5 years of related experience, with a minimum of 2 years in a supervisory role
- Proven experience in revenue cycle management, account management, or client success within the healthcare industry
- Exceptional problem-solving skills and excellent communication abilities
- Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs
How to Stand Out (Preferred Qualifications):
- Medical Billing & Coding certification is preferred
- Advanced Excel skills, including data analysis and pivot tables
- Experience in managing and integrating information from multiple software systems
- Demonstrated executive presence and strong interpersonal skills when engaging with high-value clients
#HealthcareTechnology #ClientSuccess #CareerGrowth #RemoteWork #ProfessionalDevelopment
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