• Job Description

  Req#: R-2023-38517

  Department:

  Technical Operations

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Job Summary

  All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Regional Manager of Aircraft Appearance provides the overall management, coaching, training, and support of Aircraft Appearance Supervisors, Leads, and Technicians, and oversees all Aircraft Appearance operations at the Houston (HOU) location . This role oversee s and control s the daily workload through the Supervisors and Lead Technicians, to ensure that all aircraft are prepared and ready for departure. The Regional Manager of Aircraft Appearance is a skilled communicator and strong leader who looks forward to driving the future of Technical Operations at Southwest.

  Additional Details:

  • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Houston facility during business hours.

  • U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences

  Model the Southwest Way

  • Guide and lead team members using SWA talent management practices to coach, develop, and engage employees

  • Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

  • Invest in leadership and self-growth through participating in continuous learning and development

  Responsibilities

  • Oversee and control the daily workload through the Supervisors and Lead Technicians, to ensure that all aircraft are prepared and ready for departure

  • Oversee quality and determine compliance with standards set forth in Aircraft Appearance task cards, including documents with regulatory requirements

  • Ensure Southwest Airline's directives and all AMFA contractual obligations are satisfied

  • Ensure workplace safety and that all Regulatory requirements are met

  • Responsible for maintaining training of all employees in operational functions and regulatory requirements

  • Ensure Departmental SSID and security search requirements are met

  • Ensure that all personnel are compliant with training requirements and communicate training needs to Sr Mgr Aircraft Appearance

  • Ensure facilities and equipment are maintained and adequate

  • Ensure job-related documents are completed and properly distributed

  • Ensure payroll documents are accurate and properly distributed

  • Ensure written turnovers are recorded and computer entries are made to the Sr Manager Aircraft Appearance daily

  • Responsible for daily coordination with other Departmental Leaders to ensure that all work is addressed

  • Monitor workload and personnel capabilities to ensure adequate staffing levels and productivity

  • Responsible for maintaining the security of aircraft that are being worked on by Aircraft Appearance crews

  • Ensure Leadership Team enforces attendance policies and takes appropriate action, including discipline when necessary

  • Develop employees into future Leaders and is responsible for appointing an appropriate person to assume Regional Manager duties and responsibilities in his/her absence

  • Responsible for achieving departmental metrics/KPI’s and developing strategies for improvement

  • May perform other job duties as directed by Employee's Leaders

  Knowledge, Skills and Abilities

  • Ability to communicate in a flexible and effective manner, both orally and written and have the ability to speak in a group situation with varying levels of audience

  • Expert problem-solving skills and ability to adapt to changing requirements

  • Exhibits the ability to be an attentive, active listener, capable of identifying unstated needs, verifying messages, and clarifying expectations to help others reach agreement

  • Proficient computer skills and strong working knowledge of all Microsoft Office Suite programs

  • Ability to represent Aircraft Appearance Leaders in cross-functional meetings

  • Ability to develop and deliver effective leadership PowerPoint presentations

  • Ability to display poise and confidence in formal communication, written, verbal, and presentation, to various levels of the organization including Customers, subject matter experts, Company and union Leaders, and Sr. Leaders

  • Ability to read and comprehend maintenance program, operational, and component manuals

  • Ability to provide constructive feedback and hold direct reports accountable to meet expectations

  • Ability to lead, and establish a positive attitude with assigned personnel and other Company Employees

  • Ability to be an independent thinker who has the courage to challenge the status quo, provoke thought, initiate debate, and be decisive, even in ambiguous environments

  • Ability to manage programs and execute projects in a timely manner

  • Ability to work well with cross-departmental relationships

  • Working knowledge in maintaining operational budgets

  • Able to work as part of a Team while refraining from reaching conclusions, acting without group consensus, or asserting own values until all perspectives are heard

  Education

  • Required: High School Diploma or GED

  Experience

  • Demonstrated experience in directly or indirectly leading team(s)
  • Fully functioning, broad knowledge in:
    • Leading Aircraft Appearance, Aviation Operations, Warehouse Operations or Manufacturing Operations
    • Leading a unionized workforce and managing Collective Bargaining Agreements
    • Working with regulating authorities such as TSA, OSHA, EPA, FDA, or FAA

  Licensing/Certification

  • Required: Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements

  Physical Abilities

  • Ability to perform work duties from limited space work station/desk/office area for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to work a flexible schedule depending on the needs of the operation
  • Must be able to work extended hours as necessary to meet deadlines
  • Must be able to travel with some overnight stays to meet the requirements of the position
  • Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information

  Pay & Benefits:

  Competitive market salary from $102,500 per year to $113,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
  

  Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **

  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***

  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

  *Pay amount does not guarantee employment for any particular period of time.

  **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

  ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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