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Job Description
- Req#: R0001008
Employer Industry: Digital Banking Solutions Provider
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a fast-paced environment with a client-first mindset
- Lead a small but impactful team and shape the research strategy
- Engage in innovative research methods, including AI-enabled tools
- Collaborative work environment with a focus on user-centered design
- Contribute to transforming digital banking experiences for financial institutions
What to Expect (Job Responsibilities):
- Build and lead the Experience Research & Insights practice, defining vision and operational models
- Manage and mentor a small team of researchers, fostering collaboration and curiosity
- Conduct qualitative and quantitative research to uncover user needs and inform product decisions
- Present research findings and strategic recommendations to executive stakeholders
- Support design teams with evidence-based recommendations and facilitate usability testing
What is Required (Qualifications):
- 8+ years' experience in UX research, Experience Strategy, or Customer Insights
- Proven track record in establishing or scaling a research function
- Deep understanding of research design, including ethnographic and qualitative methods
- Familiarity with AI-enabled research techniques and emerging user understanding methods
- Strong communication skills to translate complex insights into clear strategic direction
How to Stand Out (Preferred Qualifications):
- Experience leading and mentoring small teams while remaining hands-on
- Curiosity, empathy, and a passion for shaping impactful products in the financial sector
#DigitalBanking #UXResearch #CareerOpportunity #InnovativeSolutions #UserExperience
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