Remote Jobs
Manager, Scaled Customer Success Strategy & Operations
What's your preference?
Job Description
- Req#: o3CTadcrWXSl
Employer Industry: Financial Technology (FinTech)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive 100% medical, dental, and vision insurance coverage
- Flexible PTO and a wellness stipend to support work-life balance
- Unique benefits such as a fertility HRA (up to $5,000 per year) and pet insurance
- Work-from-home stipend to enhance your home office setup
- Join a rapidly growing company recognized in Fast Company's Most Innovative Companies list
What to Expect (Job Responsibilities):
- Own and evolve Ramp's self-service onboarding and activation strategy in collaboration with Scaled Customer Success leadership, Product, and Growth teams
- Utilize data to identify activation bottlenecks and drive data-backed recommendations through dashboards and metric reviews
- Lead customer education initiatives, including group onboarding trainings, video content, and lifecycle communications
- Continuously enhance systems and team efficiency through automation and applied AI initiatives
- Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, focusing on activation, expansion, and customer satisfaction targets
What is Required (Qualifications):
- 4+ years of experience in consulting, customer success operations, or strategy within high-growth B2B SaaS
- 2+ years of people management experience leading high-performing customer success or operations teams
- Proven track record in building or optimizing scalable programs and processes
- Strong analytical skills with the ability to derive insights from data and create operational dashboards
- Proficient in cross-functional leadership and influencing senior stakeholders across various departments
How to Stand Out (Preferred Qualifications):
- Customer-facing or quota-carrying experience with a history of exceeding goals
- Experience in developing educational content, webinars, or scaled training programs
#FinancialTechnology #CustomerSuccess #CareerGrowth #InnovativeWorkplace #RemoteWork #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.