• Job Description

  Req#: 23011529

  Join Team Amex and let's lead the way together.

  Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses. GCS is a core operating group of American Express and has delivered growth over the past decade. GCS partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.

  Global Commercial Services and the Company continue to innovate and deliver a broad range of products and services to support the needs of all business customers. This is especially true for the US SME market, a dynamic set of customers across every industry segment. These customers are the backbone of our communities and a powerful driver of American Express’ overall financial performance and the economy as a whole.

  The Manager - US SME Strategy, is responsible for developing and implementing strategies that drive efficiency and effectiveness across the US SME organizations, lead enterprise-wide collaboration where necessary, and support our long-term growth plans. This is a critical role in ensuring the US SME organization is well positioned to deliver for our shareholders, customers, and business. The Manager US SME Strategy work with senior leaders in US SME as well as teams across GCS and the broader American Express organization. The successful candidate will:

  • Build relationships with senior leadership to understand priorities and growth plans.
  • Groom and prioritize opportunity sets with compelling customer, colleague, and shareholder value propositions.
  • Socialize these ideas with senior leadership and colleagues across US SME and the Company.
  • Use that feedback to build consensus and commitment on a roadmap and overall strategy for US SME.
  • Build and implement implementation plans to deliver results, outcomes, and monitor and report out on results.
  • At least five years professional experience, preferably with exposure to sales, B2B marketing and corporate strategy. It is expected that past experience has built exceptional communication skills, people leadership, and an ability to successfully prioritize and project manage.

  The successful candidate should possess:

  • Experience driving matrixed change across multiple groups, partners, and leadership levels.
  • Proficient in Microsoft Office Suite, specifically Microsoft Excel and Microsoft PowerPoint.
  • Success at developing and evaluating strategies across dimensions including growth, customer experience, financial, and risk management, amongst others.
  • An ability to inspire balanced dialogue across all these dimensions and ensuring all necessary perspectives are brough to the table.
  • Experience communicating with senior internal and external partners and an ability to influence and direct prioritization decisions and outcomes.
  • Self-motivated, enthusiastic and creative with a demonstrated ability to get results under tight timelines and in particular handle multiple tasks concurrently.
  • A Bachelor’s degree. Post-graduate education can be substituted for years of experience.

  Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site.

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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