Who are we hiring? The Manager, People Solutions oversees the day-to-day operations and maintenance of all processes/procedures within the department. In addition to supporting supervisors and coordinators with time & attendance, scheduling and timesheets, the Manager performs duties integral to the day-to-day functioning of the department, including: hiring, training, coaching, task assignment, team building, and process improvement. The Manager coordinates with People Operations partners to implement systems upgrades and feature additions/enhancements that ensure the department is meeting the evolving needs of both the operation and the employees. The Manager oversees the submission of payroll records, ensures venue employee time sheets are submitted timely and accurately and has oversight of any general employee service concerns or questions. The Manager will work collaboratively with the venue management, People Operations, and the greater Venues People Practices team to implement improvements that ensure the department is meeting the evolving needs of the organization. What will you do? Manages creation of schedules that adhere to collective bargaining agreement rules and timelines; can answer questions about basic scheduling principles for all employee groups. Oversees daily maintenance of schedules, including: replacements, adjustments, and timing changes. Ensure time and attendance disciplines are issued in a proactive, timely manner and assists employees with absences, time offs, and call offs. Liaises with Venue Operations management to determine and update staffing requirements on a regular basis, ensuring all stakeholder needs are being met by the team; maintains intra-departmental files for internal communication and cross-training. Attends weekly Venue Operations meetings. Proactively identifies best practices, internal process improvements and potential efficiencies. Takes a solutions-focused approach and works independently to follow-up with stakeholders directly, troubleshooting where necessary; promotes client focus among direct reports. Partners with People Operations to coordinate development, testing, and implementation of feature enhancements and additions; ensures smooth transition via effective communication with key stakeholders; evaluates user requests for system improvements. Hires, trains, coaches, and manages performance for a team of 2 Supervisors or Senior Coordinators, approximately 3-5 Coordinators, and a team of 4-5 Employee Experience Representatives. What do you need to succeed? The ideal candidate will have a minimum of 3-5 years of management experience with prior experience in a Theater/Arena work environment or similar capacity with exposure to Collective Bargaining (CBA) work rules and scheduling procedures preferred. Analytical approach to issue identification and problem solving, exceptional attention to detail, organizational abilities, time management, problem-solving, motivational, and follow-up skills. Demonstrated experience managing change or implementing technology solutions. Strong computer skills including Microsoft Office including advanced Excel (lookups, pivot tables, formulas) and ability to quickly learn & use new systems; demonstrated experience working with scheduling and/or Time & Attendance applications or programming. Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group. Comfortable with managing conflict and responding to customer problems with a sense of urgency. Excellent communication skills, ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship. Experience motivating, mentoring & developing a team. Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency. SPECIAL REQUIREMENTS OF THE JOB: Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. Must be willing to travel to other locations as needed. Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 89 years. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-CC1
The ideal candidate will have a minimum of 3-5 years of management experience with prior experience in a Theater/Arena work environment or similar capacity with exposure to Collective Bargaining (CBA) work rules and scheduling procedures preferred. Analytical approach to issue identification and problem solving, exceptional attention to detail, organizational abilities, time management, problem-solving, motivational, and follow-up skills. Demonstrated experience managing change or implementing technology solutions. Strong computer skills including Microsoft Office including advanced Excel (lookups, pivot tables, formulas) and ability to quickly learn & use new systems; demonstrated experience working with scheduling and/or Time & Attendance applications or programming. Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group. Comfortable with managing conflict and responding to customer problems with a sense of urgency. Excellent communication skills, ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship. Experience motivating, mentoring & developing a team. Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency. SPECIAL REQUIREMENTS OF THE JOB: Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. Must be willing to travel to other locations as needed. Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
Manages creation of schedules that adhere to collective bargaining agreement rules and timelines; can answer questions about basic scheduling principles for all employee groups. Oversees daily maintenance of schedules, including: replacements, adjustments, and timing changes. Ensure time and attendance disciplines are issued in a proactive, timely manner and assists employees with absences, time offs, and call offs. Liaises with Venue Operations management to determine and update staffing requirements on a regular basis, ensuring all stakeholder needs are being met by the team; maintains intra-departmental files for internal communication and cross-training. Attends weekly Venue Operations meetings. Proactively identifies best practices, internal process improvements and potential efficiencies. Takes a solutions-focused approach and works independently to follow-up with stakeholders directly, troubleshooting where necessary; promotes client focus among direct reports. Partners with People Operations to coordinate development, testing, and implementation of feature enhancements and additions; ensures smooth transition via effective communication with key stakeholders; evaluates user requests for system improvements. Hires, trains, coaches, and manages performance for a team of 2 Supervisors or Senior Coordinators, approximately 3-5 Coordinators, and a team of 4-5 Employee Experience Representatives.