• Job Description

  Req#: JR2023-2701

  Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

  Day (United States of America)

  Location

  680 Lake Shore Drive

  Job Description

  POSITION RESPONSIBILITY:

  Supports Enterprise Workday team in developing, implementing, maintaining, and monitoring information management systems and standards to support business and academic functions of the organization. The business applications support team also is responsible for overall IM service delivery to Medical Center customers as well as additional select customer bases. As a primary liaison between the IM Department and select Medical Center departments/areas related to the Medical Center business, this position has managerial responsibility for applications that support those functions, as well as general service delivery from IM to assigned business customer bases.

  ESSENTIAL JOB FUNCTIONS:

  • Develops, implements, and monitors Enterprise Workday service delivery to assigned business customer groups.
  • Leads and participates in regular customer meetings with assigned business groups, designed to communicate overall Hospital IT vision and progress in relationship to designated priorities, as well as to gather customer feedback regarding IM performance and suggested improvements.
  • Manages maintenance and monitor function of assigned business application systems, to ensure high standards of system performance and availability.
  • Monitors the operational plans and projects in support of the Information Management Department plan; monitor and report variances to project and operational budgets.
  • Provides services to help the organization effectively manage information using process improvements/reengineering techniques.
  • Coordinates and acts as primary liaison with business application software vendors. Provides input from assigned business customer bases for strategic capital budget process.
  • Implements and measures improvement in business applications support team as outlined by departmental improvement guidelines.
  • Ensure that the business applications support team adheres to departmental project management standards including oversight responsibility for successful completion of key applications projects and upgrades.
  • Implements and measures adherence to customer service standards for the business applications support team.
  • Ensure Joint Commission and HIPAA compliance standards for the business applications support team.
  • Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

  
  KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s Degree in Information Technology or related training. Minimum two years of experience installing/supporting applications.
  • Ability to articulate facts and ideas clearly and concisely. Excellent customer service and interpersonal skills.
  • Excellent analytical and written and oral communications skills.
  • Excellent project management skills.
  • Ability to prepare documentation to support established objectives consistent with generally recognized standards.
  • Working knowledge of personal computers and Microsoft Windows OS and applications.
  • Ability to manage and prioritize multiple projects and work effectively with minimal direction and supervision.

  Education

  Benefit Statement

  For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

  Medical, dental and vision insurance

  Employer paid group term life and disability

  Employer contribution toward Health Savings Account

  Flexible Spending Accounts

  Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

  403(b) with a 5% employer match

  Various voluntary benefits:

  • Supplemental Life, AD&D and Disability

  • Critical Illness, Accident and Hospital Indemnity coverage

  • Tuition assistance

  • Student loan servicing and support

  • Adoption benefits

  • Backup Childcare and Eldercare

  • Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

  • Discount on services at Lurie Children’s facilities

  • Discount purchasing program

  There’s a Place for You with Us

  At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

  Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

  Support email: candidatesupport@luriechildrens.org

• About the company

  Ann & Robert H. Lurie Children's Hospital of Chicago, formerly Children's Memorial Hospital and commonly known as Lurie Children's, is a nationally ranked pediatric acute care children's hospital located in Chicago, Illinois.

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