You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting into the Director of Accommodation & Mental-Being in Total Rewards, the Manager Workplace Accommodations will play a key role in building and sustaining an industry leading Stay-at-Work and Return-to-Work accommodation program. These new and critical Employee programs will be designed to proactively support Employees experiencing an early decline in their well-being, as well as Employee’s returning to work following a disability leave or other leave where support is required.

This role will oversee a small team of Accommodation Specialists that provide expertise and guidance to Employees, People Leaders and HR Business Partners (HRBPs) across a wide range of workplace medical accommodation requests, with the goal of improving our culture of health, and ensuring employees sustain return to work through a fully supported employee experience, rooted in best practice.

What will you do?

• Enhances and implements best-in-class and innovative stay-at-work and return-to-work practices for all medical conditions (with a focus on mental health), to foster an enhanced People Leader and Employee experience.

• Primary contact for any escalated or unique return-to-work/ accommodation needs, providing direct case consultation to People Leaders and Employees in collaboration with and HRBP’s, as well as case management for the most complex situations

• Leads a small team of Accommodation Specialists, in an inclusive supportive and flexible work environment that champions the development and well-being of others

• Shares knowledge of Sun Life policies, resources, and tools to educate Employees, People Leaders and HR partners on accommodation best practices involving both mental and physical health concerns

• Identifies barriers and factors that complicate the stay-at-work, disability leave, or return-to-work processes, understanding the context and any systemic challenges to identify root causes and develop opportunities for improvement

• Partners closely with Group Disability (insurance provider) to ensure a seamless consistent Employee journey that optimizes Sun Life programs (i.e. Accommodations, Disability, other types of leaves), through a centralized team

• Leverages industry leading knowledge and emerging trends in workplace support, by developing vendor partnerships and processes, so supports are easily accessed and implemented where necessary

• Oversees Disability Governance, including partnering with the Group Benefits Account Executive and Group Disability representative (insurance provider), and Benefits and Wellness teams (HR) to ensure disability claims are effectively monitored and managed

• Creates, implements, and documents new policies, processes, service standards to ensure Employees are proactively supported

• Responsible for outcome measures, that will shape future needs and resourcing with a continuous improvement mindset

• Works closely with Senior Consultant, Workplace Mental Health Wellness & Accommodations to build Mental Health Consultation process

• Engages with Employee Relations and Legal as required.

What do you need to succeed?

• Demonstrated track record of developing and managing positive Client relationships and delivering high-quality support through:

  • Excellent interpersonal and communication skills, being open to listen and seeking to understand

  • A caring approach, being emotionally invested in the success of others

  • Creating value by going above and beyond to drive success

  • Collaborative and creative approaches to problem solving, and the

  • Ability to leverage a high degree of judgment and discretion in dealing with confidential and sensitive information

• Ability to work well independently with multiple tasks and priorities

• Comfortable with ambiguity and executing across multiple stakeholders

• Demonstrated ability to use expertise and data to measure outcomes and build a strong business case to inform partners and leaders on future state recommendations

• Strong presentation skills and comfortable presenting to senior audiences. Proficient in Microsoft Office (Outlook, Word, Access, Excel & PowerPoint)

• Ability to clearly define outcomes while empowering the team to own the ‘how’

• Demonstrate a resilient mindset knowing when to push, when to pivot, when to let go

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Qualifications

• Subject matter expertise in Disability management or a related field (minimum 5 years)

• Extensive knowledge and experience of Workplace Mental Health and Physical accommodations (minimum 5 years)

• Experience leading people with a demonstrated track record of coaching, collaboration, and empowering employees to own their roles

• Post-secondary education, preferably in a health-related field, or related certification/designation (RRP, CDMP etc.)

• Excellent knowledge of relevant legislation and industry best practices related to psychological and occupational health and safety

• Excellent knowledge of regulatory requirements on workplace accommodations and related Human Resources policies and procedures

• Digital mindset: leading change and driving innovation powered by technology, looking to challenge the status quo

What's in it for you?

• An environment of continuous learning, development, and improvement

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making
  contribution

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

76,000/76 000 - 125,000/125 000

Job Category:

Human Resources

Posting End Date:

22/02/2024