• Job Description

  Req#: 1327602
  !*!

  There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

  At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

  Key Responsibilities:

  Oversees approximately over 100 employees both union and non-union involving 2 collective bargaining agreements. Primary responsibility for operational performance coordination and delivery, performance tracking and reporting, performance improvement initiatives, cross divisional operational communication, and various short- and long-range planning functions at ORD (including flight schedule and facility asset utilization). Primary liaison with Federal and City agencies as well as leading coordination with airline community. Responsible for facility maintenance at the station, including the various Bag Handling Systems, Passenger Load Bridges, Hangar Facilities and remote aircraft park positions, power grids/utilities, Cargo Facility, aircraft gates/ lobbies, and various Vendor contracts (janitorial, fueling). Planning and execution of associated capital and non-capital Facility related projects and primary responsibility for all Facility Maintenance related Environmental Compliance and Waste Minimization at ORD. Responsible for supporting the Station Safety Culture and participation of Safety Committee, Safety Review Board, and Aircraft Review Boards, Event Report System reporting, etc. Responsible for OO/PV combined budget of $10 million. Responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines. Has a proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance. Will deliver results through leadership, direction, alignment and motivation.

  • Station Operational performance
  • Collateral responsibility to drive metrics:
  • OT:00, STAR, Int'l, MST, Contribution
  • United Track, UP, Customer Handling and Ramp handling
  • ALL Ramp Goals and Ops. Metrics (MBTA, Bag Delivery, etc)
  • ALL Customer Goals and Ops. Metrics (Passenger Load Bridge, Easy Check-In Unit etc.)
  • ALL Cargo Goals and Ops. Metrics (BAB, Mail, payload max, etc.)
  • Ensures Performance metrics achievement, through tracking, reporting, and analysis.
  • Primary responsibility for Cross-Divisional Operational Communication
  • PRO Team process oversight with OCC, OPC and CS
  • Responsible for vendor management of PV Facility Contracts and Janitorial
  • Primary Liaison for Cross - Divisional Communication and Operational Teaming (MM, FO,SW,JL).
  • Primary Liaison for UAX carrier ops. Teaming with UA. (Gates, PAX handling, CNX)
  • Responsible for management of SOC policies/programs and goal achievement, (Flow Control, Flt of Note, auto re-quote, SOC manual)
  • Primary operational liaison with OCC / OPB
  • Ensures safe/efficient application of Station Gate /Schedule Planning (IGAPs, Gate utilization, taxi times)
  • PV Responsibilities
  • Responsible for UAL Facility and Leasehold Maintenance - Safety / Serviceability includes Vendor contract for bag handling systems, PLB’s, terminal/concourse (gates lobbies), Hangar Facilities,
  • Cargo Warehouse, Power grid and utilities
  • Ensures Paint work accomplished: Tarmac ops. Lines, Hanger support, facility /office, signage
  • Responsible for Environmental Compliance for all Facility Maintenance related areas (Air, Water, Fuel, Haz Mat/Waste)
  • Station oversight for compliance with all DIA operating requirements
  • Responsible performance on PV Metrics (Facility MAX - o/s levels, MPR, PM checks, repairs)
  • Directs In sourcing Programs.
  • (Confined Space, Fire Suppression System Maintenance etc.….)
  • Responsible for long- and short-term gate capability maximization based on active and planned fleet mix.
  • Primary responsibility for Facility Maintenance related OSHA compliance (State and Fed)
  • Responsibility for UA Emission and Electrification compliance
  • Ensures Facility and Maintenance goal achievement.
  • Coordination of Station Ops. Audits i.e. LQ/QA audit, Environmental, FAA, TSA
  • Directs janitorial requirements.
  • Ensures cleanliness/condition of all facilities and oversees vendor contract.
  • Station Safety & Security
  • Ensures Aircraft Damage & LTI goal achievement.
  • Contributes Station Safety Plan Achievement (Ensure Safety Culture)
  • Participates Cross Divisional Safety Committee (Safety & Accident Review Boards meeting actions)
  • SOC Oversight of Accident Investigation and reporting responsibility (ERS, OPCSY etc)
  • Primary Responsibility for Security Plan development and execution (AOSSP, GSC, and Oversight)
  • Oversight of UA Tower Ops. (SORs)
  • Ensures safe, efficient ground Radio communication.
  • Manages UA Shift managers / Zone control Station Communication - to/from cockpit / FAA tower.
  • Supports safe dispatch of aircraft.
  • Responsible for Station Emergency Procedures
  • Coordination of Station Accident support team
  • Collateral oversight of Airport Authority, TSA, FAA Security programs (Gate safe / Pit check / PPBM)
  • Serves as Government agency liaison for UAL at DEN (TSA, DIA, CBP, DPD, DFD et….)
  • Financial Performance
  • Facility Parts Inventory control of $1.1 million budget
  • Collateral responsibility for DEN Real estate / leasehold optimization - Corp Real estate/Optimization
  • Manages 90 employees and $10 million expense budget.
  • Taxi Time Reduction
  • APU Burn Reduction
  • Employee Activities
  • Ensures Courteous, Caring & Respectful work environment.
  • Responsible for implementing training programs ie mandatory, recurrent and ad-hoc.
  • Ensures Employee Engagement & Enablement
  • Supports talent management and succession planning.

  United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

  !*!

  What’s needed to succeed (Minimum Qualifications):

  • Bachelor’s degree or equivalent work experience
  • Minimum 3-5 years leadership experience in an Airport Operations Environment
  • 2+ years hub operational experience (above and below the wing)
  • Strong Operational Leadership
  • Passion for service
  • Drives performance
  • Team leadership
  • Coaches/develops employees.
  • Promotes a safe working environment.
  • Excellent verbal and written communication skills
  • Responsible for a 24-hour, 7 day a week operation
  • Must have the ability to work weekends and travel is
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.

  What will help you propel from the pack (Preferred Qualifications):

  • College Degree or related field experience in an airline operational environment
  • Continuous Improvement Green Belt Certification
  • Solid understanding of Hub operations which includes customer service, ramp operations and business acumen.
  • Excellent communication skills; including written and verbal.
  • Motivated individual that has demonstrated leadership ability in large department environment.
  • Outstanding interpersonal skills and Project Management Experience
  • Previous experience leading in a union environment.

  United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

• About the company

  United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six continents.

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