• Job Description

  Req#: SmZRiJh6XnTC
  Role Overview
  
  We're seeking a proactive and results-driven team member to elevate our customer success, marketing operations, and-most importantly-sales. This role combines customer support, CRM and email marketing, data reporting, community engagement, and sales-focused marketing campaigns. You will be responsible for running ads, generating leads, nurturing them, and converting them into paying customers for our courses, retreats, and programs.
  
  Your mission: turn audience interest into revenue while ensuring a seamless customer experience.
  Key Responsibilities
  Sales & Marketing
  
  • Own the sales engine - plan, execute, and optimize paid campaigns across digital platforms to generate qualified leads and drive conversions for courses, retreats, memberships, and programs.
  • Build and optimize funnels that convert leads into sales.
  • Design and launch high-performance email sequences that move prospects through awareness, consideration, and purchase.
  • Track campaign performance and continuously refine and optimize for higher ROI.
  CRM & Email Marketing
  
  • Manage CRM tagging, segmentation, and automation.
  • Schedule newsletters and promotional campaigns.
  • Clean and maintain CRM data for accuracy.
  Analytics & Reporting
  
  • Track KPIs: lead-to-sale conversion, campaign ROI, email performance, customer retention.
  • Provide monthly insights and recommendations.
  Social Media & Creative Coordination
  
  • Collaborate with the designer to plan, brief, and review visual content across social media and paid campaigns.
  • Manage content publishing calendars and community engagement on social platforms.
  • Ensure brand voice and visual identity remain consistent across all posts and ads.
  • Coordinate asset creation for paid campaigns, ensuring alignment between creative, copy, and audience targeting.
  Community & Engagement
  
  • Moderate online community discussions.
  • Manage live webinars and coordinate speakers.
  • Respond to customer inquiries with warmth and professionalism.
  • Monitor customer journey and suggest improvements.
  Ideal Qualifications
  
  • You've planned and managed paid ad campaigns that generated real leads and sales, not just impressions. You understand funnels, metrics, and how to turn audience interest into measurable revenue.
  • 2-4 years in customer success, marketing operations, or sales-driven roles.
  • Strong knowledge of CRM tools (GoHighLevel, HubSpot, or similar), audience segmentation, and automated journeys. You think in flows, how each touchpoint connects to the next.
  • Comfortable with Zoom/Webinar tools, landing page builders, and analytics platforms.
  • Excellent communication skills: warm, persuasive, and aligned with our mission.
  • Highly organized, data-driven, and motivated to hit sales targets.
  • Spiritually aligned with Dar al-Shifaa's mission and values.

• About the company

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