United Software Group Inc. - US South
Maximo Manager
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Job Description
- Req#: JPC - 10179407
- Manage, Lead, Mentor and guide the support team to deliver exceptional customer service.
- Manage complex and escalated customer issues and provide resolution in timely manner.
- Oversee daily support operations, including ticket management, escalation procedure and issue resolution.
- Coordinate training program to ensure the team is up to date with the latest product knowledge and support based practice.
- Manage and Monitor customer satisfaction level and implement strategy to improve overall customer experience.
- Manage
- Lead initiative to improve support tools, system and processes.
Job Description
*** Oil & gas industry exp required
Description:
Experience: 8-10 Years
Senior support lead is responsible for overseeing and managing the support team to ensure the high-quality result to customer. This role involves strategic planning, coordination of support activities and continue improvement of support process. Sr support Lead will ensure that customer satisfaction and performance goals are met.
Key Responsibility:
Regards
Jaya Kushwaha
Associate Manager | Recruitment
Email: jaya.k@usgrpinc.com
Work Phone: 614-495-9222*676
USG Inc.
About the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.
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