United Software Group Inc. - US South

Maximo Manager


PayCompetitive
LocationHouston/Texas
Employment typeFull-Time

What's your preference?

Apply with job updates
  • Job Description

      Req#: JPC - 10179407

      Job Description

      *** Oil & gas industry exp required

      Description:

      Experience: 8-10 Years

      Senior support lead is responsible for overseeing and managing the support team to ensure the high-quality result to customer. This role involves strategic planning, coordination of support activities and continue improvement of support process. Sr support Lead will ensure that customer satisfaction and performance goals are met.

      Key Responsibility:

      • Manage, Lead, Mentor and guide the support team to deliver exceptional customer service.
      • Manage complex and escalated customer issues and provide resolution in timely manner.
      • Oversee daily support operations, including ticket management, escalation procedure and issue resolution.
      • Coordinate training program to ensure the team is up to date with the latest product knowledge and support based practice.
      • Manage and Monitor customer satisfaction level and implement strategy to improve overall customer experience.
      • Manage
      • Lead initiative to improve support tools, system and processes.
      Regards
      Jaya Kushwaha
      Associate Manager | Recruitment
      Email: jaya.k@usgrpinc.com
      Work Phone: 614-495-9222*676
      USG Inc.

  • About the company

      United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.