• Job Description

  Req#: RQ4021854
  Site: Massachusetts Eye and Ear Associates, Inc.

  
  

  Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

  
  

  Schedule: Monday to Friday, 8:30 AM – 5:00 PM
  Primary Location: Longwood
  
  There is an expectation of weekly travel between Longwood and the Main Campus. After the initial probationary period, the typical schedule will include 2 days at Longwood (primary location), 1 day at the Main Campus, and 2 remote workdays.

  
  

  Job Summary

  Summary:
  Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
  
  Does this position require Patient Care? No
  
  Essential Functions:
  Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
  -Make patient appointments and maintain appointment records.
  -Greet and assist patients.
  -Answer telephones, assist callers with routine inquiries, and schedule appointments.
  -File materials in patient folders, and print appointment schedules.
  -Process patient billing forms and scan documents to patient medical record/LMR.
  -Call for patient medical records and laboratory test results.
  -Open and distribute unit mail or faxes.
  -Type forms, records, schedules, memos, etc., as directed.
  -May be required to accept co-payments.
  -Handles, screens and/or takes messages related to prior authorizations.
  -provider questions, prescription refills, and test results.
  -Acts as "Super User" for scheduling, registration and billing systems.
  -Provides assistance and training to others in these areas.
  -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

  
  

  Qualifications

  Education
  High School Diploma or Equivalent required
  
  Can this role accept experience in lieu of a degree?
  No
  
  Licenses and Credentials
  Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
  
  Experience
  office experience 2-3 years required
  
  Knowledge, Skills and Abilities
  - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
  - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
  - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
  - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
  - Managing one's own time and the time of others.
  - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

  
  

  Additional Job Details (if applicable)

  Physical Requirements

  • Standing Occasionally (3-33%)
  • Walking Occasionally (3-33%)
  • Sitting Constantly (67-100%)
  • Lifting Occasionally (3-33%) 20lbs - 35lbs
  • Carrying Occasionally (3-33%) 20lbs - 35lbs
  • Pushing Rarely (Less than 2%)
  • Pulling Rarely (Less than 2%)
  • Climbing Rarely (Less than 2%)
  • Balancing Occasionally (3-33%)
  • Stooping Occasionally (3-33%)
  • Kneeling Rarely (Less than 2%)
  • Crouching Rarely (Less than 2%)
  • Crawling Rarely (Less than 2%)
  • Reaching Occasionally (3-33%)
  • Gross Manipulation (Handling) Constantly (67-100%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)

  
  

  Remote Type

  Hybrid

  
  

  Work Location

  800 Huntington Avenue

  
  

  Scheduled Weekly Hours

  40

  
  

  Employee Type

  Regular

  
  

  Work Shift

  Day (United States of America)

  
  

  EEO Statement:

  Massachusetts Eye and Ear Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  
  

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• About the company

Notice