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Medicare Call Center Rep - PUERTO RICO
This job is now closed
Job Description
- Req#: R-395017
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary range up to $37,100 per year
- Comprehensive benefits including medical, dental, vision, and 401(k) retirement savings plan
- Paid time off, including company holidays and volunteer time off
- Opportunity for career advancement within the organization
- Supportive work environment focused on personal wellness and healthcare decisions
- Flexibility to work from home with occasional travel for training or meetings
What to Expect (Job Responsibilities):
- Handle 40+ inbound calls daily from Medicare members in a high-volume call center environment
- Record details of inquiries, comments, or complaints, and take appropriate action
- Escalate unresolved customer grievances and interpret area/department policies
- Work within defined parameters to meet work expectations and quality standards
- Follow standard policies and practices while exercising independent discretion
What is Required (Qualifications):
- Must currently reside in Puerto Rico
- Minimum of 2 years of customer service experience
- Demonstrated ability to provide strong customer service and attention to detail
- Proficiency with Microsoft Office applications, particularly Outlook and Teams
- Prior experience effectively communicating with customers and managing multiple priorities
How to Stand Out (Preferred Qualifications):
- Associate or Bachelor's degree
- Previous inbound call center or related customer service experience
- Previous healthcare experience
#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
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