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Medicare Member Engagement Specialist (Bilingual Spanish, Chinese, Korean preferred)
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Job Description
- Req#: 300001658442953
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive benefits and compensation package
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on member engagement and satisfaction
- Work with Medicare members to ensure they understand their plan benefits and resources
What to Expect (Job Responsibilities):
- Conduct direct outreach to new Medicare members, providing personal assistance with their MAPD, DSNP, and MMP plans
- Serve as the member's navigator during the onboarding process, addressing plan questions and anticipating potential issues
- Log all contacts in a database to maintain accurate records
- Participate in member engagement workgroups to address and anticipate Medicare member needs
- Attend regular member benefits training with the health plan to enhance advocacy and engagement skills
What is Required (Qualifications):
- High School diploma
- Minimum of 2 years of experience in customer service, consumer advocacy, and/or healthcare systems
- Experience conducting intake, interviews, and/or research of consumer or provider issues
- Excellent written and verbal communication skills for collaboration with members, providers, and team members
- Basic understanding of managed healthcare systems and Medicare
How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's Degree in Social Work, Human Services, or a related field
- Experience with Medicare and Medicare managed plans such as MAPD, DSNP, and MMP
#HealthcareServices #MemberEngagement #CareerOpportunity #CompetitiveBenefits #CustomerAdvocacy
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