• Job Description

  Req#: 1931834
  Job Type
  
  Full-time, Part-time
  
  Description
  
  Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.
  
  In this role as a Medicare Outbound Sales Agent, you will be working off an auto dialer that makes outbound calls, assisting individuals with their Medicare insurance needs. The Medicare Outbound Sales Agent will handle the first part of the sale and once we get a commitment from the caller that they want to talk with someone further, you will transfer the call to a licensed Insurance agent to execute the sale.
  
  What's Next?
  
  To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.
  
  Requirements
  
  
  • Must have some telemarketing experience
  • Must have outbound sales calling experience
  • Must be a self-starter
  • Must demonstrate a passion for providing outstanding service
  • Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
  • Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
  • Ability to remain calm under pressure in a fast-paced contact center environment
  • Ability to pay attention to detail and multitask while navigating through multiple programs and information
  • Ability to use a computer quickly and accurately
  • Must possess the ability to remain poised in any situation or customer interaction
  • Ability to be flexible and handle changes efficiently
  • Must be proficient in Excel, Word and Outlook Office products
  • Must reside in USA (we do not hire in California or New York)
  • Must pass a background check (administered by Direct Interactions if you are selected)
  
  
  What you will be doing
  
  • Conduct sales calls, answering inquiries about our Medicare programs and explaining different benefits and coverage details to potential clients
  • Identify customer needs and recommend suitable Medicare plans, considering each client's unique healthcare needs and budget
  • Maintain an in-depth knowledge of Medicare programs, policies, and regulations to provide accurate information and make appropriate recommendations
  • Efficiently handle and resolve client concerns or objections, ensuring customer satisfaction and retention
  • Keep up-to-date records of calls, sales, and note useful information in our CRM system
  • Meet or exceed sales targets by converting leads and cross-selling or up-selling when appropriate
  
  
  Pay Rate
  
  • $15.00 per hour plus $1.50 per confirmed, successful transfer
  • Employee position
  • We are paid biweekly
  
  
  Shifts
  
  • Agent must work 35-40 hours per week (non-negotiable)
  • Agent will be working between the hours of 10:30 to 7 pm EST Monday through Thursday and 10-6:30 PM EST on Fridays
  
  
  Training
  
  Orientation Date: Monday September 11, 2023
  
  Orientation Time: 9:00 am EST
  
  • Training is one week
  
  Monday September 11, 2023 - Wednesday September 13, 2023 10:00 am EST to 4:00 pm EST
  
  Thursday September 14, 2023 10:30 am EST to 7 pm EST
  
  Friday September 15, 2023 10:00 am EST to 6:30 pm EST
  
  • You must be available and present for all days and times of training no exceptions
  
  
  Employee Benefits
  
  • Accrued paid time Off (PTO)
  • Sick time
  
  
  Technical Requirements
  
  • Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
  • Operating system - Windows 10 or higher
  • US based Internet service provider (ISP)
  • High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
  • USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software
  
  
  *If you are selected, your offer is contingent upon successfully completing and passing a background check (paid for by Direct Interactions).
  
  *Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client's software.
  
  *There are NEVER any fees associated with applying or working for Direct Interactions.
  
  WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK
  
  Salary Description
  
  15.00

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