• Job Description

  Req#: MEMBE001938
  Employer Industry: Firearms and Self-Defense Services
  
  Why consider this job opportunity:
  - Starting salary of $21.00/hour with shift premium based on days and hours worked
  - Eligible for commission, enhancing earning potential
  - 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
  - Workplace flexibility with options for Headquarters, Work-from-Home Remote, and Hybrid arrangements
  - Robust insurance coverage options including Medical, Dental, Vision, HSA, FSA, Life, STD, and LTD
  - Opportunity to make a difference daily by delivering award-winning customer experiences
  
  What to Expect (Job Responsibilities):
  - Engage with customers, members, and prospects through voice and digital channels to resolve issues and strengthen relationships
  - Provide knowledgeable, respectful responses without scripts while staying informed about products, services, and promotions
  - Use a "find needs, fill needs" approach to offer solutions and sell memberships and products
  - Address concerns with empathy and detail, particularly for members contemplating non-renewal
  - Achieve performance targets for efficiency, sales, and retention while collaborating with the team for continuous learning and growth
  
  What is Required (Qualifications):
  - High School diploma or equivalent required; Associate's degree or higher preferred
  - Prior work history in customer service and sales roles required; experience in fielding customer concerns via phone, digital chat, social media, and SMS/text is a plus
  - Required to pass and maintain Producer Property and Casualty License; paid training is provided for all hires
  - Excellent interpersonal skills complemented by strong written and verbal communication abilities
  - Demonstrated ability to employ patience, empathy, and strong listening skills to fulfill customer needs in a timely manner
  
  How to Stand Out (Preferred Qualifications):
  - Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary
  
  #FirearmsIndustry #CustomerService #CareerOpportunity #RemoteWork #SalesExperience
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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