Remote Jobs
Member Experience Improvement Specialist- Remote
What's your preference?
Job Description
- Req#: 1201
Employer Industry: Credit Union
Why consider this job opportunity:
- Salary up to $42.31/hr
- Competitive benefits package including medical, dental, vision, disability, and life insurance
- 401(k) profit-sharing plan with employer matching
- Opportunities for career advancement and growth within the organization
- Engaging work environment focused on continuous improvement and member satisfaction
- Supportive team culture that values employee contributions
What to Expect (Job Responsibilities):
- Collect and analyze data on member needs and experiences to drive actionable insights for enhancing the member journey
- Manage the Voice of the Customer/Member (VOC) program and collaborate with various departments to align member-focused strategies
- Review and track Net Promoter Score (NPS) and other experience metrics to identify trends and improvement opportunities
- Conduct primary research, including member interviews and feedback collection, to gain insights on member perceptions
- Collaborate with cross-functional teams to identify and implement process improvements that enhance the overall member experience
What is Required (Qualifications):
- Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field
- Minimum of 2 years of experience in a financial institution or in customer research-focused roles
- Strong analytical skills with the ability to interpret research and communicate insights effectively
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously
How to Stand Out (Preferred Qualifications):
- Experience creating and sharing dashboards or data visualizations
- Outstanding presentation skills and a passion for member advocacy
- Ability to derive insights from both structured and unstructured data sources
- Experience in quality assurance or monitoring member interactions to ensure service consistency
- Familiarity with Voice of the Customer (VOC) best practices and platforms
#CreditUnion #MemberExperience #DataAnalysis #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.