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Member Service Specialist Bilingual Spanish - Starting at 18.50 (Training 10AM - 630 PM CT) - Remote
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Job Description
- Req#: R-14541
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary starting at $18.50 per hour
- Opportunity for career advancement and growth within the organization
- Full-time remote position with eligibility for benefits on the first of the month after your start date
- Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a 401k match
- Structured work environment with all necessary equipment provided
- Development of valuable customer service skills within the healthcare field
What to Expect (Job Responsibilities):
- Handle incoming calls and emails from members, pharmacies, and doctors' offices regarding medication and benefits inquiries
- Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team member
- Adhere to and reinforce the employer's standard operating procedures and HIPAA training guidelines
- Maintain a professional demeanor while providing empathetic support to callers
- Perform other duties as assigned
What is Required (Qualifications):
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for a work visa or residency sponsorship
- Strong communication skills with a focus on empathy and professionalism
- Ability to adhere to a pre-determined work schedule, including planned breaks
How to Stand Out (Preferred Qualifications):
- Call center experience, preferably in the healthcare industry
- Experience working from home in a remote capacity
- Fluency in Spanish
- Strong PC skills with the ability to navigate multiple software systems simultaneously
- Detail-oriented with the ability to multitask effectively
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities
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