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Modern Thyroid Clinic- Virtual Patient Support Specialist
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Job Description
- Req#: UB39Hvp0l3Zl
- $22/hour to start
- $2/hour increase after successful completion of 90 days
- Act as a live answering service during active business hours
- Answer incoming calls and address patient questions regarding:
- Clinic services and process
- Patient fit within scope of practice
- Onboarding steps and required paperwork
- Assist existing patients with:
- Lab orders
- Supplement store questions
- Patient portal navigation
- Record and route messages to appropriate team members
- Check voicemail and return calls the same business day
- Forward urgent messages and emergency refill requests to providers
- Assist with patient payments when necessary
- Respond to prospective patient emails within Beyond CRM
- Call patients prior to health coach visits to confirm:
- Registration completion
- All required paperwork is submitted
- Any remaining questions are answered
- Provide real-time support to the lead clinician
- Manage real-time rescheduling for:
- Clinicians
- Health coaches
- Retrieve lab results from labs as needed
- Resend lab orders to labs when necessary
- Support patient portal flow, including:
- Lab forms
- Scheduling requests
- General portal inquiries
- Report on:
- Prospective patients
- Newly registered patients
- Maintains a calm, professional demeanor while multitasking
- Communicates clearly and compassionately with patients
- Effectively prioritizes tasks in a fast-paced environment
- Demonstrates strong problem-solving and follow-through
- Builds rapport with patients, clinicians, and team members
- Comfortable working independently in a virtual setting
Position: Virtual Patient Support Specialist
Status: Full-Time or Part-Time (Remote)
Compensation
The Virtual Patient Support Specialist serves as the primary point of contact for patients and prospective patients. This role functions as a live answering service during business hours while also providing real-time administrative and clinical support to the care team. The ideal candidate is calm under pressure, highly organized, and confident communicating with patients in a virtual clinical environment.
Key Responsibilities
Phone & Patient CommunicationAbout the company
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