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Mortgage Origination - Customer Service Representative
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Job Description
- Req#: R-00172814
Employer Industry: Mortgage Services
Why consider this job opportunity:
- Salary up to $22 per hour
- Access to benefits starting on day one, including medical and dental insurance, 401K, and more
- Immediate and ongoing training to support your success
- Opportunity for company-wide career mobility
- Paid Time Off (PTO) accrued based on employer policy, up to 15 days a year, plus 11 paid holidays
- Voluntary overtime may be available based on business needs
What to Expect (Job Responsibilities):
- Provide excellent customer service by answering calls and emails related to FHA guidelines and procedures
- Utilize mortgage industry knowledge to find answers in a knowledge database for client inquiries
- Adhere to standard operating procedures for various topics and communication channels
- Document all interactions in a database for record-keeping
- Stay updated on FHA mortgage processes and procedures
What is Required (Qualifications):
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer)
- Minimum of 1 year of contact center or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation
- Ability to work an 8-hour shift, Monday - Friday, based on business needs
How to Stand Out (Preferred Qualifications):
- Knowledge or background in FHA guidelines
- Experience in a contact center environment (Omnichannel)
#MortgageServices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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