Remote Jobs
Mortgage Servicing - Customer Service Representative
What's your preference?
Job Description
- Req#: R-00171382
Employer Industry: Mortgage Services
Why consider this job opportunity:
- Salary up to $20 per hour
- Access to benefits on day one, including medical and dental insurance, 401K, and life insurance
- Immediate and ongoing training to support your success
- Company-wide career mobility and opportunities for advancement
- Paid Time Off (PTO) accrued based on company policy, up to 15 days a year
- 11 paid holidays per year
What to Expect (Job Responsibilities):
- Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures
- Utilize knowledge of mortgage servicing to assist clients and locate answers in a knowledge database
- Follow standard operating procedures for various topics, systems, and contact channels
- Document all client interactions in a database
- Stay updated on FHA mortgage processes and procedures
What is Required (Qualifications):
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage servicing work history (e.g., loan servicing specialist, loss mitigation specialist)
- Minimum of 1 year of contact center or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation
- Ability to work an 8-hour shift, Monday - Friday, based on business needs
How to Stand Out (Preferred Qualifications):
- Knowledge or experience with FHA guidelines
- Experience in a contact center environment (Omnichannel)
#MortgageServices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.