• Job Description

  Req#: 19828

  As Operational Support Systems Specialist, ensures the maintenance of OSS SQM and upgrades and updates of the OSS SQM SW HW within the agreed SLA. You will be responsible for the OSS SQM maintenance upgrade, error collection, and preventive maintenance. It is responsible for data administration, CMDB, and identity Management functions.

  Qualifications

  You have:

  • Bachelor's or Master’s degree in or related field with 7+ yrs professional experience in telecom/IT operations.
  • Working experience in TeMIP for fault and event management.
  • Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).
  • Work experience in telecom OSS and alarm flow from EMS (Element Management System) to NMS.
  • Handling P2/P3/P4 customer incidents, adhering to defined SLAs. Willingness and ability to work in rotational shifts (24/7 support environment).
  • Experience with the UCA platform for alarm correlation and fault data aggregation.
  • Configuration of new devices in OpenNMS, MIB Loading, ensuring proper data flow, and correlation.

  It would be nice if you also had:

  • Scripting experience (Shell/Python) for automating routine tasks.
  • Exposure to ITIL processes, including Incident, Problem, and Change Management.
  • Understanding of SNMP, syslog, and other telemetry protocols.

  Responsibilities

  • Administration of OSS applications, preferably Open NMS , HP TeMIP, and other third-party NMS.
  • Ensure the performance and quality of the technical platform, servers, applications, etc, by doing proactive preventive checks.
  • Co-operate with other Network Operation Centre personnel in trouble and emergencies related to TeMIP applications.
  • Change management and governance to handle deployment.
  • Filter management & customisation of filters on the TeMIP system.
  • Troubleshooting and fault rectification in the OSS system within the SLA time frame.
  • JIRA mgmt. on handling requests related to external interface communication and upgrade support.
  • Case handling governance and implement TSN & minor patching in Lab & production systems.

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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