• Job Description

  Req#: 5354345
  Salary: $5,812.00 - $7,817.00 Monthly
  Location : Thurston County - Tumwater, WA
  Job Type: Full Time - Permanent
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-103
  Department: Dept. of Revenue
  Division: Customer Experience & Communications Division
  Opening Date: 06/01/2026
  Closing Date: 6/14/2026 11:59 PM Pacific
  
  Description
  The Department of Revenue's Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you can think quickly on your feet, have a real passion for video and design, and want to grow the brand of a customer-centric organization, then this Multimedia Content Creator (Management Analyst 4) position is for you!
  
  This position supports Revenue's vision and mission, as well as the CEC customer experience goal to "Build relationships. Empower Success."
  Candidate screening will begin as early as June 8, 2026, and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible.
  
  Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and, and vision coverage, deferred compensation plans, and, as a public service employee, you may also be eligible for
  
  Visit to watch our to find out more about our agency and see about why Revenue is a great place to work.
  
  Flexibility and Location
  We value work-life balance and offer the convenience of hybrid remote and in-person work. work with in-person collaboration opportunities. This position is eligible for telework and flexible schedule options. Some in-office days are anticipated during the onboarding process. This schedule will be based on in-person video needs, largely at our office in Tumwater, WA, and may change from week to week. All employees on this team are expected to be in the office once per month for division-wide meetings. Additional events, meetings, trainings, or other work in the office is scheduled in advance and are generally held at our office in Tumwater, WA.
  
  Please review the opportunity details below and forward this message to others you feel may be qualified.
  Duties
  The Multimedia Content Creator plans, develops, and leads the agency's strategic multimedia content creation, primarily video and digital content, which translates complex tax laws, policies, and public service program information into clear, accessible, and engaging materials for all audiences. Using data-driven content strategies and engaging multimedia storytelling, this position improves public understanding and compliance through effective communication.
  
  Some of the duties for this position include:
  • Leads end-to-end multimedia video production, including planning, filming, editing, and delivering short-form and long-form video content for internal and external audiences.
  • Ensures all video products communicate complex information clearly and align with organizational messaging, branding standards, plain language principles, and accessibility requirements.
  • Analyzes audience data, engagement metrics, and subject matter expert (SME) input to create effective communication approaches.
  • Designs and produces digital graphic assets that support multimedia storytelling across web, social media, and video platforms.
  • Aligns content planning with organizational priorities and ensures messaging supports customer understanding and engagement goals.
  • Ensures visual consistency, brand alignment, and accessibility compliance.
  • Leads the agency's multimedia production program and digital asset systems by coordinating timelines, deliverables, and workflows to ensure efficient production and organized content management.
  • Oversees multiple projects while maintaining quality, consistency, and alignment with organizational goals.
  • Evaluates multimedia content performance using analytics tools and user feedback to measure effectiveness, identify trends, and recommend improvements.
  • Uses data-driven insights to enhance future communication strategies and audience engagement.
  
  Qualifications
  The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:
  Demonstrated ability to plan, develop, and produce multimedia content-such as videos, graphics, and digital assets-gained through progressive experience using tools like Adobe Premiere Pro, Canva, and other design or editing platforms.
  
  Proven ability to translate complex technical, policy, or tax-related information into clear, accessible, audience-centered scripts , storyboards, and multimedia content, acquired through experience working with subject matter experts or in public-facing communication roles.
  
  Progressive experience leading end-to-end multimedia production workflows-including planning, filming, editing, and publishing-using professional cameras, audio/lighting equipment, and digital production tools.
  
  Demonstrated skill in designing digital graphics and motion graphics for web, video, and social media platforms, supported by working knowledge of branding standards, typography, color theory, contrast requirements, and accessibility principles.
  
  Proven ability to manage multiple concurrent projects, timelines, deliverables, and digital assets using project management tools (e.g., or similar systems), ensuring high-quality, on-time outcomes in a fast-paced environment.
  
  Demonstrated ability to analyze engagement metrics, audience behavior, and user feedback using tools such as web dashboards or social media analytics and apply data insights to improve content strategy, communication effectiveness, and production decisions.
  
  Progressive experience collaborating with cross-divisional teams-including leadership, SMEs, and technical partners-to align communication products with organizational priorities and obtain required feedback and approvals.
  
  Demonstrated interpersonal skills and the ability to work effectively with diverse internal and external partners, including the ability to make on-camera participants feel comfortable and to support staff with varying levels of technical experience.
  
  Proven ability to apply accessibility standards, inclusive communication practices, and equity-centered approaches to ensure multimedia products meet the needs of diverse audiences, including individuals with varying abilities or language backgrounds.
  
  Demonstrated ability to work independently under general direction while making sound decisions about content development, production methods, prioritization, and communication strategies in an environment with shifting deadlines and stakeholder needs.
  The ability to take action to learn and grow: This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.
  
  The ability to take action to meet the needs of others: This equity competency identifies people who are flexible, adaptable, customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.
  
  Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives and experiences of colleagues, customers and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers.
  Preference may be granted to candidates who possess the following:
  
  • Six years of experience in the design, development, and production of multimedia communication products using audiovisual production, video editing, and graphic design for social media/digital/web platforms OR
  • A bachelor's degree in video production, film/television, video communications, digital media, or a closely related field AND two (2) years of qualifying professional experience as described above.
  
  To be considered, complete the online application in detail and attach:
  • (Optional) A cover letter explaining your qualifications for this position.
  • A resume, highlighting your work experience.
  • A portfolio of past professional video and design work, with an explanation of what the candidate's role was for each project, as detailed below.
  
  Video Portfolio
  
  Please include links to:
  
  • At least three short-form vertical videos(under 60 seconds each) that best showcase your editing, storytelling, pacing, and platform-native creative style.
  • At least two longer-form horizontal videos(under 5 minutes each) that demonstrate your ability to maintain quality, structure, and audience engagement over a longer format.
  
  For each project, please briefly note:
  
  • Your specific role and responsibilities.
  • The tools/software used.
  • The platforms on which it was shared.
  • The video's performance metrics and campaign goals.
  
  Campaign & Design Work
  
  Please also include:
  
  • One integrated media campaign that includes both video and graphic/design elements (examples may include social campaigns, branded content, product launches, event promotions, etc.).
  • At least five additional examples of graphic design work, which may include:
    
    • Social media graphics.
    • Branding/logo work.
    • Ad creative.
    • Motion graphics.
    • Marketing materials.
    • Thumbnail design.
    • Web or digital assets.
  
  
  Submission Format
  
  To help streamline the review process, please keep submissions concise and organized in a single::
  
  • PDF file with links.
  • Portfolio website.
  • Or a clearly organized Drive folder.
  
  *Note - Incomplete applications and applications received without requested attachments may be disqualified.
  
  To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
  Questions?
  
  Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty in finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call (360) 704-5738.
  
  Supplemental Information
  
  The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
  
  Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  
  This position may be covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
  
  The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
  
  If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
  More than Just a Paycheck!
  Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
  
  We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
  
  Read about our benefits:
  The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
  
  Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
  
  Insurance Benefits
  Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
  
  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
  
  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
  
  Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
  
  Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
  
  The Washington State Employee Assistance Program promotes the health and well-being of employees.
  
  Retirement and Deferred Compensation
  State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
  
  Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
  
  Social Security
  All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
  
  Public Service Loan Forgiveness
  If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
  
  Holidays
  Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
  
  Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
  
  Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
  
  Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
  
  Sick Leave
  Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
  
  Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
  
  Vacation (Annual Leave)
  Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
  
  Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
  
  Pay status includes hours worked, time on paid leave and paid holiday.
  
  As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
  
  Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
  
  Military Leave
  Washington State supports members of the armed forces with 21 days paid military leave per year.
  
  Bereavement Leave
  Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
  
  Additional Leave
  Leave Sharing
  
  Family and Medical Leave Act (FMLA)
  Leave Without Pay
  
  Please visit the State HR Website for more detailed information regarding benefits.
  
  Updated 01-07-2026
  01
  
  How did you hear about this career opportunity (select all that apply)?
  • Washington State's career website: www.careers.wa.gov
  • Washington State Work Source office or website (Go2WorkSource.com)
  • Washington State employee
  • Dept. of Revenue's career website: www.dor.wa.gov/careers
  • Dept. of Revenue Staffing Consultant
  • College/university career fair or website
  • Diversity network meeting/event
  • Online job boards
  • Other
  
  02
  
  Incomplete applications or applications received without these materials may be disqualified. Did you attach the following?
  • (Optional) A cover letter explaining your qualifications for this position.
  • A resume, highlighting your work experience.
  • A portfolio of past professional video and design work, with an explanation of what the candidate's role was for each project. For example, concept development, scriptwriting, video recording, editing, etc.?
  
  03
  
  Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?
  • Yes
  • No
  
  04
  
  Will you now or in the future require the Department of Revenue to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.
  • Yes
  • No
  
  Required Question

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