Podium
National Customer Success Manager - Automotive AI (Houston, TX)
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Job Description
- Req#: 7409222
Employer Industry: AI Solutions for Automotive Businesses
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- Open and transparent culture that fosters collaboration
- Travel opportunities to engage with high-value automotive customers
What to Expect (Job Responsibilities):
- Serve as the primary post-sales point of contact for large automotive dealerships using AI products
- Act as the quarterback for a regional territory of automotive customers, including 2–3 onsite dealership visits per week
- Guide dealerships through their AI transformation and address inquiries, issues, and escalations
- Proactively engage with customers during the renewal process to secure renewals and drive retention
- Develop strong relationships with customers and provide strategic contributions to optimize their usage of products
What is Required (Qualifications):
- Located in the Houston, TX area
- Minimum of 5+ years of experience in customer success, consulting, onboarding, or account management
- Demonstrated experience in maximizing customer retention and satisfaction
- Ability to confidently interact with customers at all levels, including C-suite executives
- Excellent problem-solving and analytical skills to address customer challenges effectively
How to Stand Out (Preferred Qualifications):
- 3+ years of experience in the automotive industry
- Scored in the top 10% in performance reviews for the past 3 years
- Experience and enthusiasm for AI technologies
- 3+ years of B2B software experience
- Bachelor’s degree required
#AI #AutomotiveIndustry #CustomerSuccess #CareerGrowth #TeamCollaboration
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
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