Medi Clinic
National Relay Officer: South African Sign Language
This job is now closed
Job Description
- Req#: 49239
- Servicing all key stakeholders telephonically and via other service channels such as, video calling, chat and SMS as required until the query has been resolved
- Personal Effectiveness
- Matric/ Grade 12
- NQF5 Certificate in Contact Centre/ Customer Service/ Management
- Experience using South African Sign Language
- 2 years’ experience in an omnichannel Customer Service Contact Centre environment
- Delivering results and meeting customer expectations
- Analysing
- Deciding and initiating action
- Excellent administration skills;
- Excellent verbal and written communication skills;
- MS Office and PC literate
- Presenting and communicating information
- Time Management
- Working with people
- Experience using/interpreting South African Sign Language
ER24: Contact Centre - Vodacom NRS | Sandton | South Africa
Closing date: 05/07/2024
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 49239
Workplace Type: On-site
Fixed TermPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
The purpose of the role is to ensure that Vodacom resolves queries and requests received from our customers using South African Sign Language. We require deaf, hard of hearing or hearing persons (may be non-accredited South African Sign Language interpreters) to address queries and communicate to these customers using South African Sign Language. You are required to interact with hearing persons from other business units within the organisation.
KEY RESPONSIBILITY AREAS
REQUIRED EDUCATION
REQUIRED EDUCATION:
DESIRED EDUCATION:
REQUIRED EXPERIENCE
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REQUIRED JOB SKILLS AND KNOWLEDGE
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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