Remote Jobs
Non-Clinical - Administrative/Customer Service Representative
This job is now closed
Job Description
- Req#: 24-10403
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Hybrid work model: 1st week (5 days) onsite for training and equipment pickup, then remote work thereafter
- Opportunity to work in a high-volume call center environment
- Develop and enhance your active listening and communication skills
- Engage directly with patient feedback to make a difference in their experience
- Collaborative team environment that values customer service excellence
What to Expect (Job Responsibilities):
- Manage high-volume incoming calls, effectively triaging patient complaints and grievances
- Utilize Epic, RL Solutions, and Sysco Soft phone systems to assist patients
- Provide exceptional customer service through various communication channels including phone and email
- Gather and document patient feedback to improve service delivery
- Collaborate with team members to enhance overall patient satisfaction
What is Required (Qualifications):
- Previous experience in a high-volume call center
- Strong active listening skills to identify key components of patient feedback
- Excellent communication and interpersonal skills, both verbally and in writing
- Ability to effectively triage complaints and grievances
- Familiarity with Epic, RL Solutions, and Sysco Soft phone systems is desired
How to Stand Out (Preferred Qualifications):
- Experience with Epic, RL Solutions, and Sysco Soft phone systems
- Proven track record of excellent customer service in a healthcare setting
- Ability to work independently in a remote environment after initial training
#HealthcareServices #CustomerService #RemoteWork #ActiveListening #CareerOpportunity
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