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Nonprofit Customer Success Manager
This job is now closed
Job Description
- Req#: 2552221
Employer Industry: Text Message Marketing
Why Consider this Job Opportunity:
- Salary up to $competitive pay
- Opportunity for career advancement and growth within the organization
- 100% remote work environment
- Outstanding written and verbal communication skills
- BA or BS degree or equivalent experience
- Ability to impact and improve customer outcomes
What to Expect (Job Responsibilities):
- Work collaboratively with other teams to deliver an exceptional customer experience
- Assist customers in expanding usage of Tatango features post "go live"
- Ensure customers are achieving a positive ROI and growing their usage of Tatango
- Advocate for the customer by sharing feedback with other departments
- Develop and maintain strong customer relationships to increase loyalty and retention
What is Required (Qualifications):
- Minimum of 5-10 years of experience in customer success, customer service, or sales support role, working with nonprofit organizations
- Detail-oriented and able to manage high-volume activities from multiple sources
- Self-directed and proactive in a remote work environment
- BA or BS degree or equivalent experience
- Exceptional verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Knowledge of mobile devices and Internet usage
- Ability to resolve customer issues via phone and email
- Strong troubleshooting and researching skills
- Customer-focused mindset with empathy and relationship building skills
- Experience with new feature/product rollouts
#TextMessageMarketing #CustomerSuccess #RemoteWork #CareerGrowth #ExceptionalCustomerService
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