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Onboarding Specialist I (St.Charles, MO / Hybrid)
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Job Description
- Req#: 7566470003
Employer Industry: Home Healthcare Services
Why consider this job opportunity:
- Salary up to $22.00 per hour
- Opportunity for career advancement and growth within the organization
- Hybrid work model with flexibility for remote work
- Comprehensive medical benefits and retirement plans
- Supportive and inclusive work environment that values employee contributions
- Engaging company culture with fun events and ongoing learning opportunities
What to Expect (Job Responsibilities):
- Guide patients and caregivers in submitting required work and medical documentation, including tax applications and background checks
- Schedule and conduct remote orientations with patients and caregivers, with occasional in-home orientations
- Submit tax applications to the appropriate agencies and complete required follow-up for the enrollment process
- Manage case files and account data using Salesforce CRM tool, ensuring accuracy and timely updates
- Communicate effectively to facilitate the enrollment process and adhere to client service and compliance standards
What is Required (Qualifications):
- At least 1 year of previous experience in a fast-paced customer service role
- Proven exceptional customer service experience in a high-volume inbound and outbound call environment
- Strong verbal communication skills with active listening abilities
- Attention to detail and data accuracy in managing case files
- Ability to meet and/or exceed weekly targets or metrics
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish or other languages
- 2 years of experience using Salesforce
- 2 years of Medicaid experience in a home care agency environment
#HomeHealthcare #CustomerService #CareerGrowth #RemoteWork #InclusiveWorkplace
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