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Onboarding Specialist - Level I (Remote)
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Job Description
- Req#: 98
Employer Industry: Technology Provider for the Construction Industry
Why consider this job opportunity:
- Salary up to $65,000
- Comprehensive benefits package including health, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement
- Supportive and collaborative work environment
- Chance to make a positive impact on customer onboarding experiences
What to Expect (Job Responsibilities):
- Lead onboarding projects for a defined portfolio of customers, ensuring successful implementation and adoption of solutions
- Facilitate the strategic deployment of products, tailoring standard integrations to meet specific customer needs
- Provide role-based product consulting and customized support for effective software utilization
- Proactively resolve customer challenges, addressing technical and onboarding issues with clear communication
- Collaborate with cross-functional teams to enhance customer and employee experiences through continuous feedback
What is Required (Qualifications):
- High school diploma or equivalency required; bachelor's degree in business, project management, or a related field preferred
- 1+ years of experience in client-facing roles, project management, or onboarding
- Proven ability to manage multiple concurrent projects independently
- Exceptional communication and interpersonal skills for simplifying complex solutions
- Strong problem-solving aptitude for addressing customer challenges
How to Stand Out (Preferred Qualifications):
- Experience in customer service or software implementation
- Familiarity with Salesforce or other CRM tools
- Demonstrated experience in leading product consulting initiatives, such as training sessions
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