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Job Description
- Req#: 3743990010850705
Employer Industry: Technology for Churches
Why consider this job opportunity:
- Salary up to $25/hr
- Comprehensive health, dental, and vision coverage for you and your family
- Life and disability insurance, along with retirement matching
- Paid time off and additional benefits to ensure work-life balance
- Opportunity to work remotely with a fully distributed team
- Chance to make a positive impact on churches and their communities
What to Expect (Job Responsibilities):
- Lead churches through a successful launch across various products, including Giving, Apps, ChMS, and Sites
- Provide high-touch, time-bound onboarding and care for assigned accounts
- Conduct 1:1 video meetings, phone calls, and email support for onboarding
- Host webinars and other onboarding activities as needed
- Track and manage onboarding accounts using tools like HubSpot, Zendesk, and ChurnZero
What is Required (Qualifications):
- Must have experience in a customer-facing role
- Experience leading live customer interactions via video, phone, or chat
- Exceptional communication skills with active listening abilities
- Ability to adapt and handle challenging situations confidently
- Must be US-based and legally able to work full time in the US
How to Stand Out (Preferred Qualifications):
- Experience in Customer Success within a SaaS environment
- Familiarity with church management systems (ChMS) or related technology
- Background in supporting retention or upselling premium services
- Experience hosting webinars or group training sessions
#TechnologyForChurches #RemoteWork #CustomerSuccess #CareerOpportunity #CompetitiveBenefits
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