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Job Description
- Req#: 9b4a0fcd-36b8-40df-84c0-5856bae399f1
Employer Industry: Financial Technology (FinTech)
Why consider this job opportunity:
- Opportunity for career advancement and growth within a rapidly expanding startup
- Join a company that has processed over $1B in payments volume and is backed by top-tier venture firms
- Work on innovative technology solutions that aim to revolutionize global money movement
- Flexible working hours to meet business needs, promoting a healthy work-life balance
- Be part of a collaborative and innovative culture focused on making a global impact
What to Expect (Job Responsibilities):
- Manage the onboarding lifecycle of enterprise customers, ensuring timely setup and support
- Assist customers in navigating Anti-Money Laundering requirements, including Know-Your-Customer checks
- Drive post-setup customer success, helping clients maximize the value of our offerings
- Build and manage a multi-channel customer support function for efficient issue resolution
- Collaborate with Sales & Product teams to transition customers to new offerings or vendors
What is Required (Qualifications):
- Strong verbal and written communication skills in English and either Spanish or Portuguese
- Excellent multi-tasking and rapid context-switching abilities in fast-paced environments
- Proven project management and organizational skills with a sense of ownership
- Analytical mindset with a proactive approach to problem-solving
- Previous experience in a customer success or customer-facing role is a plus
How to Stand Out (Preferred Qualifications):
- Prior experience in Compliance, Payments, or Web3
- Knowledge of global payment networks, such as SWIFT, SEPA, ACH, and wire transfers
- Understanding of foreign exchange processes, currency conversions, and multi-currency settlement
#FinancialTechnology #CustomerSuccess #StartupCulture #CareerGrowth #InnovativeSolutions
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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