• Job Description

  Req#: 481521BR
  Job Description
  
  ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
  
  This is a remote role, but the following locations are excluded:
  OCONUS California District of Columbia Illinois Montana Rhode Island Seattle, WA
  
  Overview
  
  Employer is hiring CX-professionals who have a deep empathy and care for their community to join our team of Onboarding Support Specialists. In this role, you serve as the relational bridge between the company and their drop coordinators.
  
  Day in the Life
  
  Drop Coordinator Support & Relationship Management
  
  Serve as the primary support partner to Drop Coordinators, providing exceptional service rooted in the customers Core Values and vision.
  
  Welcome and onboard new Drop Coordinators, ensuring they feel supported, informed, and set up for success.
  
  Build and cultivate long-term, trust-based relationships with both new and established Drop Coordinators.
  
  Manage incoming requests including new drop applications, location changes, semi-open drop approvals, and other drop-related needs.
  
  Conduct proactive outreach to an assigned group of Drop Coordinators to check in, troubleshoot challenges, and support growth.
  
  Educate Drop Coordinators with tools, training, and marketing ideas to strengthen their communities and expand participation.
  
  Encourage drop growth through customer-provided programs and resources such as the Drop Coordinator Development Program, social media strategies, and local promotion guidance.
  
  Anchor Drop Program Support
  
  Identify potential Anchor Drop opportunities.
  
  Screen interested drops, clearly explain the Anchor Drop program, and assess readiness.
  
  Recommend qualified drops to the Customer Success Manager for review, approval, and transition.
  
  Communication & Daily Operations
  
  Respond to Drop Coordinator inquiries across phone, email, chat, SMS, and voicemail channels.
  
  Provide clear, honest, and compassionate communication that builds trust and confidence.
  
  Take ownership of every experience from first contact through resolution.
  
  Additional Support Functions
  
  Perform basic customer and drop account maintenance, including updates to contact information and locations.
  
  Enter credits and debits according to company guidelines using internal systems.
  
  Apply sound judgment and policy knowledge to resolve issues effectively and fairly.
  
  Identify needs, anticipate challenges, and seek opportunities to delight and support our community.
  
  #LI-Remote
  
  Additional Qualifications/Responsibilities
  
  Must-Haves
  
  3+ years of high-volume contact center or customer support experience
  
  Supervisory, management, or team lead experience preferred
  
  Ability to independently manage escalated calls and navigate high-pressure conversations
  
  Strong troubleshooting skills and technical proficiency across multiple systems
  
  Genuine passion for healthy living and appreciation for natural and organic products
  
  Relationship-driven customer service approach with strong problem-solving skills
  
  Excellent verbal, written, and interpersonal communication skills with active listening abilities
  
  Compassionate, patient, and solutions-oriented approach when supporting customers
  
  Emotional maturity, professionalism, and high integrity when handling sensitive or difficult interactions
  
  Strong organizational skills with the ability to manage multiple priorities and systems
  
  Adaptable, positive attitude with a willingness to learn and grow
  
  Comfortable working in Windows-based applications, email platforms, phone systems, and multi-screen environments
  
  Basic typing proficiency and strong internet navigation skills
  
  Successful completion of required background check and drug screening
  
  Position Details
  
  Pay Rate: $20/hour
  
  Start Date: October 2nd, 2026
  
  Schedule:
  
  Training: Monday - Friday 11am - 7:30pm EST (30-minute lunch) ~8 weeks
  
  We will be hiring for multiple post-training shifts:
  
  Sunday 1:00pm-5:00pm Monday-Thursday 8:30am-6:00pm PST
  
  Monday-Thursday 9:30am-6:00pm Friday 8:00am-4:30pm PST
  
  What's in it for you?
  
  100% remote
  
  Equipment provided
  
  Health Dental Vision Insurance enrollment
  
  Short-Term Disability Long-Term Disability
  
  Life Insurance
  
  PTO
  
  Yuna Health
  
  EAP
  
  401k
  
  Perkspot
  
  Compliance & Eligibility
  
  Background & Screenings: Successful candidates must complete and pass a background check and drug screen prior to their start date
  
  Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  
  Work Environment:
  
  Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.
  
  To foster engagement and a collaborative remote work environment, representatives are required to remain on camera throughout their shift, including training and post-training.
  
  Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS California District of Columbia Illinois Montana Rhode Island Seattle, WA

• About the company

  The best remote jobs for you

Notice