• Job Description

  Req#: A2381-25-0012-FF?language=en&page=551&sort=publicationDateDesc

  Job summary

  The Fuller and Forbes Healthcare Group is looking for a centralised Operational HR Manager to be based at one of our main sites in either Leeds or Devon.

  The Operational HR Manager will provide strategic, centralised human resources leadership across all practices within the Fuller and Forbes Health Care Group. This includes oversight of complex HR issues, ensuring consistency in HR policies, processes and compliance, contract management, and HR governance.

  The postholder will support Practice Managers and Assistant Practice Managers with higher-level HR issues, working closely with our retained employment law specialists at Schofield Sweeney LLP.

  Main duties of the job

  Strategic HR Oversight

  HR Governance and Compliance

  Contracts and Documentation

  Support and Liaison

  Policy and Procedure

  About us

  Our Vision is to develop sustainable models of primary care that protect high-quality patient care while promoting staff wellbeing.

  Our Mission is to create a collaborative and supportive environment across our practices, ensuring our services remain resilient, patient-centred, and responsive to changing healthcare needs.

  Today, we operate 17 GP practices across the UK in Gateshead, Burnley, Leeds, Barnstaple, Lynton, Exeter, and Plymouth that provides care to over 120,000 patients supported by over 400 staff members. Centralising functions such as finance and governance has enabled our practices to direct more resources toward patient care. As a result, we have developed specialised mental health, pharmacy and data quality teams whilst also investing into expanding our AI approach to primary care. This has resulted in a 96% annualised staff retention rate, with an average practice based population growth rate of 8-11%.

  Since 2018, the health group has achieved remarkable growth, with patient numbers increasingly annually at an impressive rate of 68%.

  Details

  Date posted

  01 May 2025

  Pay scheme

  Other

  Salary

  £45,000 to £55,000 a year Dependant on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A2381-25-0012-FF

  Job locations

  Bramley Village Health and Wellbeing Centre

  16 Highfield Road

  Leeds

  West Yorkshire

  LS13 2BL

  
  

  Mayflower Medical Group

  Stirling Road

  Plymouth

  PL5 1PL

  
  

  Queens Medical Centre

  Queen Street

  Barnstaple

  Devon

  EX32 8HY

  
  

  Coleridge Medical Centre

  Canaan Way

  Ottery St. Mary

  Devon

  EX11 1EQ

  
  

  Job description

  Job responsibilities

  Strategic HR Oversight

  - Lead on all complex employee relations matters, including disciplinaries, grievances, performance management, and absence management.

  - Attend board-level meetings where HR matters require strategic input.

  - Drive alignment and consistency of HR practices across all sites.

  HR Governance and Compliance

  - Ensure compliance with employment law and NHS standards across the organisation.

  - Oversee the completion and accuracy of the Staff Matrix for all sites.

  - Regularly audit HR processes at each practice.

  Contracts and Documentation

  - Review and standardise all employment contracts, ensuring every staff member has an up-to-date, legally compliant contract.

  - Work with Schofield Sweeney LLP to ensure contract templates are robust and tailored appropriately by role and responsibility.

  Support and Liaison

  - Be a central point of contact for Practice Managers and APMs for escalated HR matters.

  - Provide training, guidance, and mentoring to local management teams to build confidence and consistency in dealing with routine HR issues.

  - Liaise directly with the organisations external legal advisors when necessary.

  Policy and Procedure

  - Review, maintain, and implement HR policies and procedures across the organisation.

  - Ensure HR systems and documentation meet Care Quality Commission (CQC) standards and NHS expectations.

  Job description

  Job responsibilities

  Strategic HR Oversight

  - Lead on all complex employee relations matters, including disciplinaries, grievances, performance management, and absence management.

  - Attend board-level meetings where HR matters require strategic input.

  - Drive alignment and consistency of HR practices across all sites.

  HR Governance and Compliance

  - Ensure compliance with employment law and NHS standards across the organisation.

  - Oversee the completion and accuracy of the Staff Matrix for all sites.

  - Regularly audit HR processes at each practice.

  Contracts and Documentation

  - Review and standardise all employment contracts, ensuring every staff member has an up-to-date, legally compliant contract.

  - Work with Schofield Sweeney LLP to ensure contract templates are robust and tailored appropriately by role and responsibility.

  Support and Liaison

  - Be a central point of contact for Practice Managers and APMs for escalated HR matters.

  - Provide training, guidance, and mentoring to local management teams to build confidence and consistency in dealing with routine HR issues.

  - Liaise directly with the organisations external legal advisors when necessary.

  Policy and Procedure

  - Review, maintain, and implement HR policies and procedures across the organisation.

  - Ensure HR systems and documentation meet Care Quality Commission (CQC) standards and NHS expectations.

  Person Specification

  Experience

  Essential

  • Minimum 5 years experience in a senior HR role.
  • Proven experience handling complex employee relations matters independently.
  • Experience working across multiple sites or in a federated organisation.

  Desirable

  • Previous experience working in primary care, NHS, or healthcare sector.
  • Experience with HRIS or digital HR platforms.

  Knowledge and Skills

  Essential

  • - High level of confidentiality, integrity, and professionalism.
  • - Excellent communication and interpersonal skills.
  • - Ability to manage conflicting priorities and deadlines.
  • - Experience working with legal teams or external solicitors.

  Desirable

  • - Training and coaching skills.
  • - Knowledge of CQC regulations and compliance frameworks

  Qualifications

  Essential

  • CIPD Level 5 qualification (or working towards Level 7)

  Desirable

  • - CIPD Level 7 (Chartered or Fellow status)

  Person Specification

  Experience

  Essential

  • Minimum 5 years experience in a senior HR role.
  • Proven experience handling complex employee relations matters independently.
  • Experience working across multiple sites or in a federated organisation.

  Desirable

  • Previous experience working in primary care, NHS, or healthcare sector.
  • Experience with HRIS or digital HR platforms.

  Knowledge and Skills

  Essential

  • - High level of confidentiality, integrity, and professionalism.
  • - Excellent communication and interpersonal skills.
  • - Ability to manage conflicting priorities and deadlines.
  • - Experience working with legal teams or external solicitors.

  Desirable

  • - Training and coaching skills.
  • - Knowledge of CQC regulations and compliance frameworks

  Qualifications

  Essential

  • CIPD Level 5 qualification (or working towards Level 7)

  Desirable

  • - CIPD Level 7 (Chartered or Fellow status)

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Fuller and Forbes Partnership

  Address

  Bramley Village Health and Wellbeing Centre

  16 Highfield Road

  Leeds

  West Yorkshire

  LS13 2BL

  
  

  Employer's website

  http://bramleyonline.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Fuller and Forbes Partnership

  Address

  Bramley Village Health and Wellbeing Centre

  16 Highfield Road

  Leeds

  West Yorkshire

  LS13 2BL

  
  

  Employer's website

  http://bramleyonline.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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