1Password
Operations & Program Manager, Customer Success
5 days agoWhat's your preference?
Job Description
- Req#: bf159f26-43be-4763-8553-df9ae257793d
Employer Industry: Cybersecurity
Why consider this job opportunity:
- Salary up to $166,000 USD
- Immediate participation in a comprehensive benefits program, including health, dental, and 401k
- Generous paid time off and equity grant options
- Opportunity for career advancement and growth within a leading cybersecurity firm
- Flexible remote work environment with occasional travel for in-person engagements
- Collaborative culture that prioritizes clear communication and employee feedback
What to Expect (Job Responsibilities):
- Drive and scale Customer Success programs by building frameworks for customer discovery and engagement
- Optimize AI-supported handoff workflows across Sales, Implementation, and Customer Success
- Lead improvements in forecasting accuracy and develop operational guidance for Success teams
- Serve as the operational and technical owner for key Customer Success systems
- Develop rollout plans, training, and change-management strategies for new tools and processes
What is Required (Qualifications):
- 6+ years of experience in Customer Success operations, revenue operations, or related fields
- Strong understanding of the customer lifecycle, including adoption, risk management, and renewals
- Proven ability to optimize operational processes and create scalable frameworks
- Experience collaborating with cross-functional teams to ensure customer journey alignment
- Proficiency in data analysis and metrics tracking for performance assessment
How to Stand Out (Preferred Qualifications):
- Experience with enablement materials such as playbooks and training documentation
- Familiarity with AI-assisted workflows and forecasting methodologies
- History of managing customer success-related initiatives effectively
#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #AIInnovation
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.