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Operations and Service Desk Specialist I
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Job Description
- Req#: fk0pyqj
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work environment offering flexibility between remote and in-office work
- Supportive and dynamic team culture that values problem-solving and service
- Chance to work with cutting-edge technology and improve operational processes
- Competitive pay and benefits package
What to Expect (Job Responsibilities):
- Support project managers in planning, tracking, and executing project tasks and milestones
- Serve as the first point of contact for IT service requests, incidents, and technical issues
- Triage and assign tickets, track resolution progress, and ensure timely support delivery
- Onboard and offboard users, including device setup and account provisioning
- Document standard operating procedures, workflows, and user guides
What is Required (Qualifications):
- 2+ years of experience in operations coordination, service desk, or IT support roles
- Experience with ticketing systems (e.g., ConnectWise, Zendesk, Jira Service Desk)
- Proficiency in Microsoft 365, Windows/macOS environments, and basic technical troubleshooting
- Strong communication and organizational skills with attention to detail
- Ability to manage multiple tasks and meet deadlines with minimal supervision
How to Stand Out (Preferred Qualifications):
- Exposure to project coordination tools and IT onboarding processes
- Familiarity with Active Directory, endpoint management tools, and software licensing
- Experience working in small to mid-sized business environments
- Relevant certifications (e.g., CompTIA A+, ITIL Foundations, or related)
#InformationTechnology #ServiceDesk #ProjectCoordination #CareerOpportunity #HybridWorkEnvironment
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