• Job Description

  Req#: fk0pyqj
  Position Overview
  
  Weaver Technologies is seeking a highly organized and service-oriented Operations and Service Desk Specialist to support project delivery, coordinate internal IT operations, and ensure efficient service desk performance. This role is a hybrid role between operations support and technical coordination. An ideal candidate thrives in a dynamic environment, enjoys problem-solving, and values both structure and service.
  
  The candidate will support our project managers by organizing schedules, managing documentation, and tracking progress, while also leading service desk workflows-including IT support ticketing, user onboarding/offboarding, and asset management.
  
  Key Responsibilities
  
  Operations & Project Coordination
  • Support project managers in planning, tracking, and executing project tasks and milestones.
  • Assist with maintaining project documentation, timelines, and budgets.
  • Coordinate project meetings, record action items, and follow up with stakeholders.
  • Communicate updates to internal teams and clients as needed.
  • Manage and track customer work orders and ensure timely delivery of services.
  • Help maintain operational documentation and implement process improvements.
  • Assist in Project Invoicing
  
  Service Desk & IT Support
  • Serve as the first point of contact for IT service requests, incidents, and technical issues.
  • Triage and assign tickets, track resolution progress, and ensure timely support delivery.
  • Provide Level 1 support for desktops, laptops, common applications, and remote users.
  • Onboard and offboard users, including device setup and account provisioning.
  • Maintain inventory of IT hardware, software licenses, and user assets.
  • Monitor system performance and identify trends or recurring issues.
  
  Cross-Functional Collaboration & Process Development
  • Partner with internal teams and vendors to improve service quality and efficiency.
  • Document standard operating procedures, workflows, and user guides.
  • Participate in internal audits, team reviews, and service performance reporting.
  • Assist in developing and refining service desk and operations-related policies.
  • Assist in end of month invoicing.
  
  Qualifications
  
  Required:
  • 2+ years of experience in operations coordination, service desk, or IT support roles.
  • Experience with ticketing systems (e.g., ConnectWise, Zendesk, Jira Service Desk).
  • Proficiency in Microsoft 365, Windows/macOS environments, and basic technical troubleshooting.
  • Strong communication and organizational skills with attention to detail.
  • Ability to manage multiple tasks and meet deadlines with minimal supervision.
  
  Preferred:
  • Exposure to project coordination tools and IT onboarding processes.
  • Familiarity with Active Directory, endpoint management tools, and software licensing.
  • Experience working in small to mid-sized business environments.
  • Relevant certifications (e.g., CompTIA A+, ITIL Foundations, or related).
  
  Additional Information
  • Some travel (up to 10%) may be required.
  • Must be legally authorized to work in the United States without sponsorship.
  
  Weaver Technologies is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, in accordance with federal laws.

• About the company

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