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Operations Associate, Customer Success Operations
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Job Description
- Req#: 4999130007
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $120,000
- Comprehensive medical, dental, and vision plans covering 90-100% of premiums
- Generous paid parental leave policy with up to 12 weeks for birthing parents
- Fully remote position with a $400 home office reimbursement stipend
- Unlimited PTO and 10 holidays, including floating holidays
- Learning and development budget of $500 per year for skill expansion
What to Expect (Job Responsibilities):
- Develop an advanced understanding of all employer applications and partner with cross-functional teams to resolve complex customer issues
- Act as an escalation point of contact for complex support issues triaged by support analysts
- Serve as a thought partner to customer success operations managers and other teams for nuanced client requests
- Document and train the customer success team on new or updated processes
- Leverage SQL to complete back-end queries for effectively triaging complex customer issues
What is Required (Qualifications):
- Minimum of 5 years of experience in customer service or project management roles, preferably in healthcare technology or a SaaS organization
- At least 3 years of experience creating and optimizing standard operational procedures
- Strong experience in technical troubleshooting and problem-solving using SQL
- Excellent communication skills for collaboration with technical and clinical teams
- Proficient in Jira or similar ticketing tools for issue tracking and operational support
How to Stand Out (Preferred Qualifications):
- Experience with clinical documentation improvement (CDI) software or related healthcare applications
- Background in a startup or healthcare company
- Flexible team player with the ability to adapt to changing priorities
- Strong empathy and patience with a desire to help colleagues and customers succeed
- Excellent time management and prioritization skills in a remote environment
#HealthcareTechnology #RemoteWork #CareerGrowth #CustomerSuccess #HealthcareInnovationAbout the company
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