• Job Description

  Req#: 210464916

  Welcome to JPMorgan Chase. Are you looking for a platform to interact with global partners like the middle office teams, client service manager, product partners, and other regional processing teams in the Line Of Business on daily operational matters including monitoring, analyzing and advocating continuous improvement of the service delivery relationship between JP Morgan and the client by leveraging various systems and digital tools across the organization? You have found the right team.

  As the Global Custody Asset Servicing and Proxy Support Associate, you will be part of the operation team set up in Hong Kong that process all types of corporate action events in APAC markets. You will be responsible to perform the oversight and governance for Proxy voting services to our clients. You will manage the entire lifecycle of the corporate action event from event announcement, instruction reconciliation, until the completion. You are also responsible to ensure that the client votes on proxy events are accurately recorded in market through the oversight process.

  Job responsibilities

  • Ensure timely and accurate completion of Controls, Checks, Instructions, and Queries on a daily basis.
  • Review and, where necessary, update existing processes or procedures to minimize risk and improve the operational environment.
  • Act as supervisor and checker in the team to ensure all process controls are followed.
  • Reconcile, validate votes from Proxy vendors to ensure meeting information announced to the client is accurate. Escalation to Proxy vendors when is required.
  • Provide support, guidance, and training to share knowledge and strengthen the team to enhance global client experience.
  • Act as a single point of contact for internal and external stakeholders to ensure timely issue resolution on corporate actions and proxy queries

  Required qualifications, capabilities, and skills

  • Minimum of 3 years of industry experience, with proven solid experience in day-to-day operation processing.
  • Financial Services background ideally within a Custody or Investment Bank Asset Servicing experience (Income / Corporate Actions / Proxy Voting) environment is preferential.
  • Maintain high accuracy rate, be able to validate input and identify exceptions.
  • Exhibit strong analytical skills coupled with independent and reliable decision-making mindset including taking the initiative to take lead in order to drive change and continuously enhance controls.
  • Strong communication skills, articulate key risk and challenge of daily processing to management.
  • Proven experience in driving various process enhancement and digital tools initiatives globally and regionally.
  • Successful performance in a risk-based environment with a proven track record of risk reduction.
  • Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently.
  • Flexible, follow tight deadlines, organize and prioritize work and comfortable to deal with pressure and fast-paced environment

  Preferred qualifications, capabilities, and skills

  • Proven record in handling / execution of performing UAT testing for new application.
  • Experience of market processes / requirements
  • Involve in multiple process changes and enhancement

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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