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Operations Manager, Customer Success Operations
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Job Description
- Req#: 4927987007
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $155,000, plus equity incentives
- Comprehensive medical, dental, and vision plans, covering 90-100% of premiums for employees
- Paid parental leave of up to 12 weeks for birth or adoption
- Remote-first team with a $400 home office reimbursement stipend
- Unlimited PTO and 10 holidays, including floating holidays
- Learning and development budget of $500 per year to expand your skills
What to Expect (Job Responsibilities):
- Develop an advanced understanding of all applications, serving as a final escalation point for complex support issues
- Collaborate with Account Managers and other teams to address nuanced client requests
- Lead multi-week, cross-functional projects to manage customer requests
- Document and train cross-functional teams on new or updated processes
- Build collaborative relationships through clear and professional communication
What is Required (Qualifications):
- 7+ years of experience in customer service or project management roles, preferably in healthcare technology or SaaS
- 5+ years of experience creating and optimizing standard operational procedures
- Strong experience in creating process documentation or Standard Operating Procedures
- Excellent communication skills, comfortable working with technical and clinical teams
- Well-versed in Jira or similar ticketing tools for issue tracking and operational support
How to Stand Out (Preferred Qualifications):
- Technical troubleshooting and problem-solving using SQL
- Startup experience, especially in a healthcare or health tech organization
#HealthcareTechnology #RemoteWork #CareerOpportunity #CompetitivePay #LearningAndDevelopment
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