• Job Description

  Req#: 7430280
  Employer Industry: Financial Technology
  
  Why consider this job opportunity:
  - Competitive compensation package, including base salary up to $105,000, plus bonuses and equity
  - Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
  - 401(k) plan with 100% company match up to $4,500 and immediate vesting
  - Generous holiday, vacation, sick, and safety leave policies
  - Opportunities for professional development and team collaboration through regular onsite meetings
  - Supportive and inclusive company culture with various employee resource groups and social activities
  
  What to Expect (Job Responsibilities):
  - Coach, develop, and lead a team of Loss Mitigation Specialists to meet quality and productivity goals
  - Monitor daily operations for efficient task allocation and workload balance
  - Analyze performance metrics to identify issues and implement scalable solutions
  - Partner with cross-functional teams to drive process improvements and advocate for borrower experience enhancements
  - Contribute to special projects aimed at improving automation and reducing manual workloads
  
  What is Required (Qualifications):
  - 3+ years of experience in an operations role within a financial institution, with at least 2 years in a managerial position
  - Proven ability to lead high-performing teams in a metrics-driven environment
  - Strong analytical skills and experience using data to inform decisions
  - Proficiency in coaching and delivering structured feedback for team development
  - Excellent cross-functional communication skills and demonstrated ownership mindset
  
  How to Stand Out (Preferred Qualifications):
  - Experience in collections, loss mitigation, or operations call center at a financial institution
  - Familiarity with tools such as Salesforce, LiveVox, or Google Workspace
  - Background in auto lending or loan servicing, with knowledge of relevant regulations
  - Experience leading initiatives related to automation or digital servicing tools
  - Bachelor’s degree or equivalent experience
  
  #FinancialTechnology #OperationsManagement #CareerGrowth #RemoteWork #DiversityAndInclusion
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Upstart's lending platform provides direct-to-consumer personal loans from $1,000 to $50,000 and automated borrowing technology for banks and credit unions.

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