• Job Description

  Req#: A5684-24-0002?language=en&page=660&sort=publicationDateDesc

  Job summary

  This is a new position to ensure that there is a manager responsible for purely the day-to-day/patient-facing operation of Martonside Medical Centre. They are expected to show initiative by identifying operational problems and potential new solutions/developments and then generating proposals for how they could be implemented.

  Main duties of the job

  To manage the patient-facing operation of Martonside Medical Centre. The job-holder will need to respond to the day-to-day challenges of the practice and ensure that optimum solutions are arrived at. They will have a major role in supporting the reception/admin teams to ensure that processes are efficient and delivering the best possible service to the patient.

  In conjunction with the Management Partner, the job-holder will ensure that new technology is adopted to support the smooth operation of the organisation.

  About us

  Martonside Medical Centre is run by the Ironopolis Medical Group. This partnership also runs The Endeavour Practice. This means that some functions such as finance, HR and coding are centralised and managed at group level, leaving the Operations Manager to focus on the day-to-day patient-facing issues. We believe the traditional practice manager role is now too large for one person and hence we have changed our structure to reflect this.

  Our sister practice, The Endeavour, has its own Operations Manager, so there is an excellent opportunity to work together and share ideas with someone in the same role. You will report directly to the Management Partner, who historically had a traditional practice management role.

  Martonside had a CQC inspection in November 2024 and whilst we await their report, they have agreed that we can put in this advert that "no concerns were identified". Martonside was rated as "Good" at their previous inspection in 2016.

  Date posted

  23 December 2024

  Pay scheme

  Other

  Salary

  Depending on experience Ironopolis Band G, minimum of £19.40 per hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A5684-24-0002

  Job locations

  Martonside Medical Centre

  Martonside Way

  Middlesbrough

  Cleveland

  TS4 3BU

  
  

  Job description

  Job responsibilities

  Job description: Operations Manager

  Responsible to: Management Partner

  Grade: Management

  Primary location: Martonside Medical Centre

  Job Purpose

  The post holder is responsible for the day-to-day/patient-facing operation of Martonside Medical Centre. They are expected to show initiative by identifying operational problems and potential new solutions/developments and then generating proposals for how they could be implemented.

  Practice Development

  Generate ideas on how services to patients can be improved and the operational aims of the practice can be achieved. Will be expected to work with the partners implementing short- and long-term objectives.

  Support the Management Partner in reviewing all policies and procedures on a regular basis.

  Practice Organisation

  To be responsible for development and maintenance of protocols which enable the practice to comply with the requirements of the GMS2 contract.

  To be responsible for the smooth running of the Martonside office and administrative procedures, working rotas and appointment systems.

  To co-ordinate and continually assess the practice appointment diary ensuring that the appropriate level of workforce is provided to manage patient demand safely.

  To manage all locum staff bookings.

  To be responsible for the smooth running of the site secretarial team.

  Liaise with partners as appropriate in their individual area of responsibility.

  To be the practice point of contact for the ICB and PCN. To attend the PCN Working Group and Board meetings as the practice non-clinical representative.

  Practice Complaints Procedure

  Manage the Martonside complaints procedure.

  Personnel Management

  To be line manager for all the Martonside reception, administrative and secretarial team.

  Ensure that all Martonside administrative staff members have access to quality inductions, appraisals and on-going positive performance management. This will include undertaking inductions, annual appraisals and performance management of some staff members that report directly to you as well as others deemed appropriate.

  Creating and maintaining effective communication, morale, team building and co-ordination within the practices.

  To manage the process of scheduling locum clinicians for Martonside.

  Finance

  Co-ordinate and direct Martonsides QOF admin effort, regularly monitoring progress and instigating measures to improve progress where necessary.

  Ensure all enhanced service claims and FP34s are submitted for payment.

  Premises

  To be responsible for the day-to-day management of the premises including health and safety issues.

  Computer

  Working the Management Partner, develop the practice in the field of technology, identify potential for improvements and ensure the practices are abreast of current technology.

  To lead on the implementation of new IT software

  Core Responsibilities

  1. Communication:

  Ensure the effective communication with various individuals and groups using a multitude and the most effective communication platforms. Groups may include internal employees, partners, contractors or external health partners across the ICB, Acute Trust, Community Staff.

  2. Personal and People Development:

  Proactively lead, facilitate and ensure you develop and maintain own and others knowledge and practice relating, monitoring stat & mandatory training requires are fulfilled, CPD requirements are identified and facilitated and succession plans are in place across the group.

  3. Health, Safety and Security:

  Create and maintain a working environment and culture that protects the health, safety and security of themselves, other staff, the public and our clients.

  4. Quality:

  Know your success criteria and always strive to exceed them, overcoming barriers with a positive and solutions focused approach. Monitoring your own quality and obtaining feedback on your performance to continuously improve. Create an environment which is conducive to continuous improvement for you and others.

  5. Equality and Diversity:

  There is an expectation that all employees and management of Ironopolis Medical Group will act as ambassadors of equality and diversity and must therefore ensure their own actions support equality, diversity and rights and they will co-operate with measures introduced to promote equality of opportunity, to eliminate unlawful discrimination, to promote good relations and respect the dignity and diversity of fellow workers. This extends to out of work activities and personal activities including those on social media that may bring the individual and the business into disrepute.

  6. Demonstrate and uphold our Values - Making a Difference everyday:

  There is an expectation that all employees of Ironopolis Medical Group will:

  Understand that looking after our staff is crucial, because we depend on them to deliver our services. Therefore, when we talk about people first. We include our own within that.

  Act with integrity. Our prime consideration, guided by Good Medical Practice is to represent the interests of the profession and patients. This means that we will do what we say we will, and act how we say we will always leading by example.

  Be expert. We fervently believe in the professional development of our people, to enable them to contribute to the health and wellbeing of the wider community by developing their expertise in their particular fields of clinical and non-clinical interests.

  Enable learning. As a teaching and training provider, we believe in developing all staff, students, registrars and partners. Using the diversity of skills, knowledge and experience that this gives our group, we seek to encourage a culture of challenging the status quo in order to deliver our vision.

  Encourage innovation. We believe that we can only maximise our effectiveness by embracing technology, new ideas and a culture of continuous improvement. This means we will be reflective, challenging and receptive to feedback.

  Seek first to understand before being understood

  Dr Stephen Covey

  Job description

  Job responsibilities

  Job description: Operations Manager

  Responsible to: Management Partner

  Grade: Management

  Primary location: Martonside Medical Centre

  Job Purpose

  The post holder is responsible for the day-to-day/patient-facing operation of Martonside Medical Centre. They are expected to show initiative by identifying operational problems and potential new solutions/developments and then generating proposals for how they could be implemented.

  Practice Development

  Generate ideas on how services to patients can be improved and the operational aims of the practice can be achieved. Will be expected to work with the partners implementing short- and long-term objectives.

  Support the Management Partner in reviewing all policies and procedures on a regular basis.

  Practice Organisation

  To be responsible for development and maintenance of protocols which enable the practice to comply with the requirements of the GMS2 contract.

  To be responsible for the smooth running of the Martonside office and administrative procedures, working rotas and appointment systems.

  To co-ordinate and continually assess the practice appointment diary ensuring that the appropriate level of workforce is provided to manage patient demand safely.

  To manage all locum staff bookings.

  To be responsible for the smooth running of the site secretarial team.

  Liaise with partners as appropriate in their individual area of responsibility.

  To be the practice point of contact for the ICB and PCN. To attend the PCN Working Group and Board meetings as the practice non-clinical representative.

  Practice Complaints Procedure

  Manage the Martonside complaints procedure.

  Personnel Management

  To be line manager for all the Martonside reception, administrative and secretarial team.

  Ensure that all Martonside administrative staff members have access to quality inductions, appraisals and on-going positive performance management. This will include undertaking inductions, annual appraisals and performance management of some staff members that report directly to you as well as others deemed appropriate.

  Creating and maintaining effective communication, morale, team building and co-ordination within the practices.

  To manage the process of scheduling locum clinicians for Martonside.

  Finance

  Co-ordinate and direct Martonsides QOF admin effort, regularly monitoring progress and instigating measures to improve progress where necessary.

  Ensure all enhanced service claims and FP34s are submitted for payment.

  Premises

  To be responsible for the day-to-day management of the premises including health and safety issues.

  Computer

  Working the Management Partner, develop the practice in the field of technology, identify potential for improvements and ensure the practices are abreast of current technology.

  To lead on the implementation of new IT software

  Core Responsibilities

  1. Communication:

  Ensure the effective communication with various individuals and groups using a multitude and the most effective communication platforms. Groups may include internal employees, partners, contractors or external health partners across the ICB, Acute Trust, Community Staff.

  2. Personal and People Development:

  Proactively lead, facilitate and ensure you develop and maintain own and others knowledge and practice relating, monitoring stat & mandatory training requires are fulfilled, CPD requirements are identified and facilitated and succession plans are in place across the group.

  3. Health, Safety and Security:

  Create and maintain a working environment and culture that protects the health, safety and security of themselves, other staff, the public and our clients.

  4. Quality:

  Know your success criteria and always strive to exceed them, overcoming barriers with a positive and solutions focused approach. Monitoring your own quality and obtaining feedback on your performance to continuously improve. Create an environment which is conducive to continuous improvement for you and others.

  5. Equality and Diversity:

  There is an expectation that all employees and management of Ironopolis Medical Group will act as ambassadors of equality and diversity and must therefore ensure their own actions support equality, diversity and rights and they will co-operate with measures introduced to promote equality of opportunity, to eliminate unlawful discrimination, to promote good relations and respect the dignity and diversity of fellow workers. This extends to out of work activities and personal activities including those on social media that may bring the individual and the business into disrepute.

  6. Demonstrate and uphold our Values - Making a Difference everyday:

  There is an expectation that all employees of Ironopolis Medical Group will:

  Understand that looking after our staff is crucial, because we depend on them to deliver our services. Therefore, when we talk about people first. We include our own within that.

  Act with integrity. Our prime consideration, guided by Good Medical Practice is to represent the interests of the profession and patients. This means that we will do what we say we will, and act how we say we will always leading by example.

  Be expert. We fervently believe in the professional development of our people, to enable them to contribute to the health and wellbeing of the wider community by developing their expertise in their particular fields of clinical and non-clinical interests.

  Enable learning. As a teaching and training provider, we believe in developing all staff, students, registrars and partners. Using the diversity of skills, knowledge and experience that this gives our group, we seek to encourage a culture of challenging the status quo in order to deliver our vision.

  Encourage innovation. We believe that we can only maximise our effectiveness by embracing technology, new ideas and a culture of continuous improvement. This means we will be reflective, challenging and receptive to feedback.

  Seek first to understand before being understood

  Dr Stephen Covey

  Person Specification

  Experience

  Essential

  • An accomplished manager of day-to-day operations.
  • Managing information and communication.
  • Leading teams with the ability to inspire others and provide constructive feedback for the purpose of performance improvement.
  • Developing or improving services.
  • Knowledge of administrative procedures in general practice.
  • Understanding of GP clinical Systems and data quality processes.
  • Able to create reports, templates and formularies.
  • Able to respond to complaints.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Excellent time management skills with the ability to re-prioritise.
  • Skills for manipulating information.
  • Advanced keyboard skills, use of a range of software.

  Desirable

  • Experience of working in the NHS/general practice will be an advantage.
  • Experience of practice management, as either PM or Asst PM, including GMS2 and QOF.
  • Understanding of SystemOne specifically and data quality processes.

  Other

  Essential

  • Ability to travel independently

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills.

  Desirable

  • AMSPAR or some other relevant management qualification.

  Person Specification

  Experience

  Essential

  • An accomplished manager of day-to-day operations.
  • Managing information and communication.
  • Leading teams with the ability to inspire others and provide constructive feedback for the purpose of performance improvement.
  • Developing or improving services.
  • Knowledge of administrative procedures in general practice.
  • Understanding of GP clinical Systems and data quality processes.
  • Able to create reports, templates and formularies.
  • Able to respond to complaints.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Excellent time management skills with the ability to re-prioritise.
  • Skills for manipulating information.
  • Advanced keyboard skills, use of a range of software.

  Desirable

  • Experience of working in the NHS/general practice will be an advantage.
  • Experience of practice management, as either PM or Asst PM, including GMS2 and QOF.
  • Understanding of SystemOne specifically and data quality processes.

  Other

  Essential

  • Ability to travel independently

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills.

  Desirable

  • AMSPAR or some other relevant management qualification.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Martonside Medical Centre

  Address

  Martonside Medical Centre

  Martonside Way

  Middlesbrough

  Cleveland

  TS4 3BU

  
  

  Employer's website

  https://www.martonsidemedicalcentre.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Martonside Medical Centre

  Address

  Martonside Medical Centre

  Martonside Way

  Middlesbrough

  Cleveland

  TS4 3BU

  
  

  Employer's website

  https://www.martonsidemedicalcentre.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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