• Job Description

  Req#: A5565-25-0004?language=en&page=873&sort=publicationDateDesc

  Job summary

  OverviewAre you an experienced and dynamic leader looking to make a real difference in primary care?

  We are seeking a highly motivatedOperations Managerto join our friendly and forward-thinking GP Practice. Working closely with the Practice Manager, clinical team, and administrative staff, you will play a key role in ensuring the smooth day-to-day running of the practice and delivering high-quality services to our patients.

  Main duties of the job

  Duties

  • Oversee and coordinate all non-clinical teams and functions
  • Maximise clinical and administrative service to ensure excellent patient experience
  • Streamline workflows to ensure efficient and effective service delivery
  • Lead on patient complaint resolution and support service improvements
  • Take the lead on patient complaints
  • Line manage reception and administrative staff, fostering a positive and high-performing team culture
  • Provide first point of support for GPs
  • Ensure compliance with CQC and NHS standards
  • Support the delivery of digital access solutions and new ways of working
  • Contribute to financial planning, resource management, and procurement

  This is a varied and rewarding role, ideal for someone with operational leadership experience who thrives in a fast-paced, patient-focused environment.

  About us

  Why Join Us?

  Were a friendly and forward-thinking practice committed to delivering high-quality care and continuous improvement. You'll be part of a collaborative team that values innovation, inclusion, and staff wellbeing.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  £15 to £16.10 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A5565-25-0004

  Job locations

  Embankment Primary Care Centre

  50-60 Wilford Lane, West Bridgford

  Nottingham

  NG2 7SD

  
  

  Job description

  Job responsibilities

  About the Role

  As Operations Manager, you will:

  • Oversee and coordinate all non-clinical teams and functions
  • Maximise clinical and administrative service to ensure excellent patient experience
  • Streamline workflows to ensure efficient and effective service delivery
  • Lead on patient complaint resolution and support service improvements
  • Take the lead on patient complaints
  • Line manage reception and administrative staff, fostering a positive and high-performing team culture
  • Provide first point of support for GPs
  • Ensure compliance with CQC and NHS standards
  • Support the delivery of digital access solutions and new ways of working
  • Contribute to financial planning, resource management, and procurement

  Job description

  Job responsibilities

  About the Role

  As Operations Manager, you will:

  • Oversee and coordinate all non-clinical teams and functions
  • Maximise clinical and administrative service to ensure excellent patient experience
  • Streamline workflows to ensure efficient and effective service delivery
  • Lead on patient complaint resolution and support service improvements
  • Take the lead on patient complaints
  • Line manage reception and administrative staff, fostering a positive and high-performing team culture
  • Provide first point of support for GPs
  • Ensure compliance with CQC and NHS standards
  • Support the delivery of digital access solutions and new ways of working
  • Contribute to financial planning, resource management, and procurement

  Person Specification

  Qualifications

  Essential

  • What Were Looking For
  • Were seeking someone who is:
  • Experienced in working in primary care and ideally experience of management, ideally in a healthcare setting
  • A confident leader with excellent organisational and communication skills
  • Knowledgeable about CQC standards and NHS compliance
  • Comfortable managing people, processes, and change
  • IT-savvy, with proficiency in Microsoft Office and clinical systems such as SystmOne

  Desirable

  • Desirable but not essential:
  • Experience in general practice
  • A relevant HR or management qualification
  • Knowledge of workforce planning and service improvement techniques

  Person Specification

  Qualifications

  Essential

  • What Were Looking For
  • Were seeking someone who is:
  • Experienced in working in primary care and ideally experience of management, ideally in a healthcare setting
  • A confident leader with excellent organisational and communication skills
  • Knowledgeable about CQC standards and NHS compliance
  • Comfortable managing people, processes, and change
  • IT-savvy, with proficiency in Microsoft Office and clinical systems such as SystmOne

  Desirable

  • Desirable but not essential:
  • Experience in general practice
  • A relevant HR or management qualification
  • Knowledge of workforce planning and service improvement techniques

  Employer details

  Employer name

  Musters Medical Practice

  Address

  Embankment Primary Care Centre

  50-60 Wilford Lane, West Bridgford

  Nottingham

  NG2 7SD

  
  

  Employer's website

  https://www.mustersmedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Musters Medical Practice

  Address

  Embankment Primary Care Centre

  50-60 Wilford Lane, West Bridgford

  Nottingham

  NG2 7SD

  
  

  Employer's website

  https://www.mustersmedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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