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Operations Support Specialist II
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Job Description
- Req#: 2019-10776
Employer Industry: Health Insurance
Why consider this job opportunity:
- Salary up to $84,420
- Comprehensive health benefits (Medical/Dental/Vision)
- Generous paid time off and paid volunteer time off
- Opportunity for career advancement and growth within the organization
- Incentive plans and tuition reimbursement available
- Supportive and inclusive work environment that values employee success
What to Expect (Job Responsibilities):
- Provide guidance and support to junior staff, including conducting formal observations of performance
- Assist team members in reviewing errors and handling complex work assignments
- Identify trends and recommend process changes to improve efficiency and effectiveness
- Collaborate with stakeholders to develop and deliver training solutions for new products and systems
- Monitor service level agreements to ensure productivity and quality goals are met
What is Required (Qualifications):
- High School Diploma or GED required
- Minimum of 5 years of experience in health insurance operations, preferably in a related role
- Knowledge of current industry trends and best practices
- Claims processing experience is required
- Strong organizational, multitasking, analytical thinking, and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Experience in instructional design or training development in a healthcare setting
- Familiarity with healthcare industry regulations and compliance
- Proven ability to work collaboratively in cross-functional teams
- Strong presentation skills and experience in delivering training programs
- Advanced PC skills, including proficiency in software relevant to training and development
#HealthInsurance #CareerOpportunity #TrainingDevelopment #EmployeeBenefits #HealthCareQuality
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