• Job Description

  Req#: 3014224

  Currently remote work has been approved in these following states : Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, New Hampshire, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming

  Major Responsibilities

  Our Outbound team is focused on providing an outstanding ADT customer experience. We do this by listening to the voice of the customer and understanding how ADT solutions can enhance their lifestyle. Outbound agents are empowered to offer solutions, resolve issues and improve customer satisfaction.

  A day in the life of an Outbound Retention Sales (Winback) Specialist looks like this:

  • Identifying at-risk accounts and making outbound calls.
  • Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues.
  • Reviewing all contacts for accuracy while enhancing the department’s ability to maximize profitability and resolution.
  • The ability to work independently to find the best solution.

  Some of the opportunities you will experience as an Outbound agent are:

  • Pay for performance
  • Coaching and development
  • Being a valued team member who is empowered to be a change agent
  • Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift.

  You’re a great match for us if you are:

  • Focused on providing exceptional customer service and creating customers for life
  • A great listener who can problem-solve while focusing on retaining customers
  • Reliable, motivated and have a positive attitude
  • Determined and have strong negotiation skills
  • Competitive – we work as a team but pay for performance!

  Knowledge, Skills and Abilities

  We’re looking for someone with results they are proud of such as:

  • High school diploma or equivalent
  • A minimum of two (2) years of customer service experience required, retention-focused preferred
  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once
  • Computer proficiency, including data entry
  • The ability to perform some basic math functions, as well as understand business metrics

  Schedule

  • Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
  • This role offers a shift schedule of Monday – Friday from 10:00am to 7:00pm CST.

  Pay and Benefits Disclosure

  The pay range for this role is $17.50 - $26.65 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

• About the company

  ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.

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