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Job Description
- Req#: b620a4b6-a06b-40f8-8c6e-9481489e0b9b
Employer Industry: Property Management Software
Why consider this job opportunity:
- Flexible part-time role with approximately 10-20 hours per week
- Opportunity to work remotely or onsite based on company policy
- Supportive team-first culture that values individual growth and contributions
- Chance to enhance your skills in collections and customer service within a growing industry
- Engaging work environment focused on improving customer experience and operational efficiency
What to Expect (Job Responsibilities):
- Monitor and manage a queue of past-due customer accounts
- Contact customers via phone, email, and ticketing systems to address payment issues
- Clearly communicate outstanding balances and payment instructions while ensuring a courteous approach
- Maintain accurate notes and status updates on outreach and collection efforts in CRM or billing systems
- Recommend enhancements to communication templates and collections processes
What is Required (Qualifications):
- 1-3 years of experience in collections, accounts receivable, customer billing, or a related finance/customer service role
- Strong written and verbal communication skills, with a professional demeanor in sensitive situations
- Comfortable working with billing systems, CRM platforms, and spreadsheets
- Highly organized and capable of managing a dynamic queue of follow-ups and deadlines
- Ability to maintain professionalism and empathy in challenging customer interactions
How to Stand Out (Preferred Qualifications):
- Experience working in a SaaS or subscription-based business
- Familiarity with automated billing systems, payment gateways, and recurring billing processes
- Experience handling ACH and credit card payment troubleshooting with customers
#PropertyManagement #CollectionsSpecialist #RemoteWork #CustomerService #PartTimeOpportunity
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